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    ContractsCase Management Solution for Complaints, FOI, and Data Subject Requests
    Awarded contract

    Case Management Solution for Complaints, FOI, and Data Subject Requests

    Awarded
    £208.9k
    Published 10 Jun 2026

    Procure a case management system to efficiently handle complaints, FOI requests, subject access requests, and member inquiries.

    🇬🇧United Kingdom· EnglandPublished 10 Jun 2026· 4 months agoviaFind a Tender
    Awarded
    £208.9k
    Published 10 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £208,875
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • RS
      ROL Solutions Ltd
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 months ago.

    10 June 2026
    Awarded — no open tender advertised

    Brief

    This opportunity seeks a case management solution to streamline the handling of multiple case types including complaints, Freedom of Information (FOI) requests, Subject Access Requests (SAR), and Member inquiries. The solution should provide comprehensive tracking, workflow management, and reporting capabilities to improve efficiency and ensure compliance with regulatory requirements. Suppliers should demonstrate experience in case management systems, particularly those handling regulatory and administrative requests.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In it software, LONDON BOROUGH OF HAVERING has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. Cloud Gateway Ltd1× · 33%
    2. ACCESS GROUP1× · 33%
    3. ROL Solutions Ltd1× · 33%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06b17d

    Your fit

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    LB
    Buyer
    LONDON BOROUGH OF HAVERING
    Sector
    IT & Software