BidSonarBidSonar
ContractsGrantsOrganisationsSectors
BidSonarBidSonar·Built by Hypership
SourcesBrandPrivacyTermsCookies

BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCase Management Solution for Complaints, FOI, and Data Subject Requests
    Awarded contract

    Case Management Solution for Complaints, FOI, and Data Subject Requests

    Awarded
    £208.9k
    Published 10 Jun 2026

    Procure a case management system to efficiently handle complaints, FOI requests, subject access requests, and member inquiries.

    🇬🇧United Kingdom· EnglandPublished 10 Jun 2026· 3 months agoviaFind a Tender
    Awarded
    £208.9k
    Published 10 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £208,875
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • RS
      ROL Solutions Ltd
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    10 June 2026
    Awarded — no open tender advertised

    Brief

    This opportunity seeks a case management solution to streamline the handling of multiple case types including complaints, Freedom of Information (FOI) requests, Subject Access Requests (SAR), and Member inquiries. The solution should provide comprehensive tracking, workflow management, and reporting capabilities to improve efficiency and ensure compliance with regulatory requirements. Suppliers should demonstrate experience in case management systems, particularly those handling regulatory and administrative requests.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In it software, LONDON BOROUGH OF HAVERING has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. Cloud Gateway Ltd1× · 33%
    2. ACCESS GROUP1× · 33%
    3. ROL Solutions Ltd1× · 33%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

    More from LONDON BOROUGH OF HAVERING

    4 listingsView all →
    OpenSocial Care🇬🇧United Kingdom

    Specialist Drug and Alcohol Service for Young People in Havering

    Havering seeks a qualified provider to deliver specialist drug and alcohol support services for young people in the borough.

    £900,000indicativeLONDON BOROUGH OF HAVERING
    Published 24 Sept 2026
    OpenSocial Care🇬🇧United Kingdom

    Semi-Independent Housing and Support Service for Care Leavers and Adults with Learning Disabilities or Mental Health Needs

    Havering seeks a support provider to deliver semi-independent housing and mentoring services that help care leavers and adults with learning disabilities or mental health needs achieve independent living skills and community integration.

    £3,256,043indicativeLONDON BOROUGH OF HAVERING
    Published 22 Sept 2026
    AwardedIT & Software🇬🇧United Kingdom

    Health and Social Care Network Cloud Connectivity Services

    Supply cloud hosting services to deliver HSCN/PSN network connectivity for healthcare and public sector organizations.

    £31,201LONDON BOROUGH OF HAVERING
    Published 10 Sept 2026
    AwardedEducation & Training🇬🇧United Kingdom

    Alternative Provision Education Services for Excluded and SEND Students

    One-year direct award contract for Ofsted-registered alternative education provision for excluded pupils and those with SEND or EHCPs.

    £2,428,300LONDON BOROUGH OF HAVERING
    Published 10 Sept 2026

    Open in IT & Software

    4 open listingsView all →
    OpenIT & Software🇬🇧United Kingdom

    Pipeline Systems Support, Maintenance and Development Services

    UKHO seeks a supplier to support, maintain, and develop its Product Aggregation Pipeline systems over 4 years with optional extension.

    est.£5,500,000UK HYDROGRAPHIC OFFICE
    Published 24 Sept 2026
    OpenIT & Software🇬🇧United Kingdom

    Vulnerability Management Solution for University Hospitals Birmingham NHS Foundation Trust

    UHB seeks a Vulnerability Management Solution to support security and risk management across its large NHS hospital trust network serving 2.2 million patients annually.

    UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST
    Published 24 Sept 2026
    IT & Software🇬🇧United Kingdom

    Project Portfolio Management Solution - Market Engagement for Kent Fire and Rescue Service

    Kent Fire and Rescue Service seeks high-level market feedback on Project Portfolio Management solutions available through government frameworks to support strategic procurement decision-making.

    est.£100,000Kent & Medway Town Fire Authority
    Published 24 Sept 2026
    IT & Software🇬🇧United Kingdom

    Integrated Marketing and Enrollment Solution for Distance Learning

    Appoint an integrated partner to consolidate fragmented distance learning recruitment processes into a unified, responsive platform spanning demand generation, marketing automation, CRM, and student enrollment.

    UNIVERSITY OF HUDDERSFIELD
    Published 24 Sept 2026
    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06b17d
    LB
    Buyer
    LONDON BOROUGH OF HAVERING
    Sector
    IT & Software