Bus Franchising Programme Customer Workstream Consultancy Services

The West Midlands Combined Authority has engaged Network for Skills Ltd to provide comprehensive consultancy services supporting the Customer Workstream of the Bus Franchising Programme. This engagement seeks to facilitate the transition to a franchised bus operating model through senior project management and business analysis expertise. Key service areas include: programme leadership and strategic integration across workstreams, development of the Day 1 Customer Proposition to ensure service continuity, provision of clarification and technical support to prospective bidders, participation in tender evaluation processes, and customer-focused technology and service design advisory services. The successful delivery of these services is critical to ensuring a smooth transition to bus franchising while maintaining and enhancing customer experience throughout the change process.