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    ContractsCloud Communication, Data Analytics and AI Automation for Debt Recovery
    Awarded contract

    Cloud Communication, Data Analytics and AI Automation for Debt Recovery

    Awarded
    £140k
    Published 19 Jun 2026

    Provision of cloud communication software, data analytics, and AI automation services for Council debt recovery operations via GCA LVPS Framework RM6237.

    🇬🇧United KingdomPublished 19 Jun 2026· 4 months agoviaContracts Finder
    Awarded
    £140k
    Published 19 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £140,000
      Pounds sterling
    • Tender closed
      14 May 2026
      5 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • TE
      Telsolutions Ltd
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 months ago.

    19 Jun 2026Today14 May 2026

    Brief

    This is an opportunity to provide cloud-based communication software, data analytics capabilities, and artificial intelligence (AI) automation solutions to support oneSource Debt Recovery Services (OSDRS) in collecting outstanding debts owed to the Council. The software must support the customer-facing website (enforcement.onesource.co.uk), enable call centre operations, and include ongoing development and enhancement of AI automation features to improve collection efficiency. The contract will be awarded through the GCA LVPS Framework RM6237. Prospective suppliers should have expertise in cloud-based communication platforms, data analytics tools, and AI development within the debt recovery sector.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In it software, LONDON BOROUGH OF NEWHAM has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. Policy in Practice1× · 33%
    2. Telsolutions Ltd1× · 33%
    3. R H ENVIRONMENTAL LIMITED1× · 33%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    25114b6e-61ef-4dd0-a4ec-9cfaf370fb48-902824

    Your fit

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    LB
    Buyer
    LONDON BOROUGH OF NEWHAM
    Sector
    IT & Software