Integrated Case Management System Implementation

The municipality of Beverwijk is seeking a single supplier to implement and provide an integrated case management system with customer contact system (KCS), offered as Software-as-a-Service (SaaS). The municipality aims for a future-proof, seamlessly integrated solution that combines all core functionalities for case management and customer contact. The solution should support staff in efficiently and uniformly handling cases, documents, and customer inquiries, while providing residents and businesses with user-friendly digital services. For more information, please refer to the procurement document.