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    ContractsSupport for NHS Proxy Service and User Insight Capabilities
    Open tender

    Support for NHS Proxy Service and User Insight Capabilities

    Contract value
    £40m
    Published 27 May 2026

    Provide support services for NHS Proxy and develop user insight analytics capability for NHS digital channels to improve access and engagement with digital health services.

    🇬🇧United Kingdom· EnglandPublished 27 May 2026· 2 months agoviaFind a Tender
    Contract value
    £40m
    Published 27 May 2026

    Decision brief

    4 fields
    • Contract value
      £40,000,000indicative
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Lifecycle

    Open

    Open tender — no closing date published. Opened 2 months ago.

    27 May 2026
    Open tender · no closing date published

    Brief

    NHS Digital is seeking support for two key capabilities within the Digital Citizen programme: (1) National Proxy Service (NPS) - a secure service enabling parents and carers to manage health activities such as booking appointments, accessing records, and requesting prescriptions on behalf of patients through the NHS App and other digital channels; and (2) National Digital Channels (NDC) User Insight Capability - an analytics capability that provides demographic insights into NHS App users (location, age, deprivation status) to identify access inequalities and inform data-driven business decisions. The contract will provide support capability for the NHS Proxy service and develop the National Digital Channels User Insight capability, with potential for additional work across other Digital Citizen products (NHS App, NHS.uk, NHS Login, NHS Proxy) during the contract term. This procurement will be managed through Crown Commercial Service RM6345 Digital Capability for Health 2 under PCR 2015, subject to budgetary approval.

    Track record

    24 awards · 21 winners
    Open field

    No single supplier dominates the field.

    In it software, NHS ENGLAND has awarded 24 contracts to 21 suppliers.

    Who wins here
    1. Bloomsbury Health Limited2× · 8%
    2. Dundee University2× · 8%
    3. CGI IT UK LIMITED2× · 8%
    4. MCKINSEY and COMPANY INC UNITED KINGDOM1× · 4%
    5. UK Haemophilia Centre Doctors Organisation Ltd1× · 4%
    6. Okta1× · 4%

    +15 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, SOFTCAT LTD - FCA — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06a5c7
    NE
    Buyer
    NHS ENGLAND
    Sector
    IT & Software