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    ContractsNHS Friends and Family Test - Patient Feedback Programme
    Awarded contract

    NHS Friends and Family Test - Patient Feedback Programme

    Awarded
    £255k
    Published 23 Jul 2026

    Participate in the NHS Friends and Family Test programme to help patients provide feedback on their healthcare experiences and support service improvements across NHS organisations.

    🇬🇧United Kingdom· East of EnglandPublished 23 Jul 2026· 3 months agoviaFind a Tender
    Awarded
    £255k
    Published 23 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £255,000
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Media & Communications
      Browse related listings
    • Location
      🇬🇧United Kingdom
      East of England

    Suppliers

    1 supplier
    • RM
      Rate My Care Ltd
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    23 July 2026
    Awarded — no open tender advertised

    Brief

    The NHS Friends and Family Test (FFT) is a standardised feedback mechanism enabling patients and service users to rate and comment on their healthcare experiences across NHS facilities. This programme collects real-time patient satisfaction data to help NHS organisations identify service improvements, measure patient experience trends, and enhance care quality. Suppliers and service providers can participate by implementing FFT systems, training staff, analysing feedback data, or developing digital platforms that facilitate patient feedback collection and reporting. The insights gathered directly inform clinical and operational decisions to drive continuous improvement in patient care standards.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In media communications, MID AND SOUTH ESSEX NHS FOUNDATION TRUST has awarded 1 contract to 1 supplier.

    Who wins here
    1. Rate My Care Ltd1× · 100%

    Across media communications, the most active winners are O2 Czech Republic a.s., O2 CZECH REPUBLIC AS, CITYFIBRE LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-05ea77

    Your fit

    Could you win the next one?

    This went to Rate My Care Ltd. Sonar reads MID AND SOUTH ESSEX NHS FOUNDATION TRUST's work like this against your business — who holds it, and whether you could compete or partner next time.

    Check my fit

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    MS
    Buyer
    MID AND SOUTH ESSEX NHS FOUNDATION TRUST
    Sector
    Media & Communications