Qualitative Research Services for Energy Consumer Insights

Ofgem is seeking an independent research agency to provide qualitative research services that deliver insights into consumer experiences, perceptions, and behaviours across the energy retail market. The successful contractor will support Ofgem's statutory role to protect current and future energy consumers and maintain high service standards. Key requirements include: expertise in qualitative research methodologies; demonstrated understanding of the energy sector and Ofgem's regulatory role; ability to develop actionable insights that inform policy development, consumer communications, and service improvements; and a collaborative approach aligned with Ofgem's vision and objectives. This is a call-off contract opportunity for an agency capable of delivering research that directly supports Ofgem's consumer protection mandate and market oversight responsibilities.