Hosted CRM and Asset Management System for Taunton Town Council

Taunton Town Council is seeking a hosted Customer Relationship Management (CRM) system integrated with asset management and mobile working capabilities to consolidate fragmented data across multiple systems and services. The solution must provide a single operational record for assets, customer contacts, and service requests, enabling staff to access consistent, current information and improve service delivery efficiency. The system should support existing asset categories including bins, buildings, defibrillators, footpaths, noticeboards, parks, signs, speed indicator devices, toilets, and trees, with configurable options for future expansion. Key objectives include improving asset visibility and ownership, enhancing management reporting, streamlining council service handling, and establishing a scalable platform to reduce reliance on standalone systems. The initial contract is for one year with optional annual renewals, with an estimated first-year value under GBP 20,000 including setup costs and a potential four-year total value of GBP 30,000. Suppliers should demonstrate how their solution meets the requirements through evidence from comparable local authority implementations.