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    ContractsCustomer Research Participant Recruitment
    Awarded contract

    Customer Research Participant Recruitment

    Awarded
    £375k
    Published 11 Jul 2025

    HM Revenue & Customs (HMRC) is transforming to focus more on customer needs. To achieve this, HMRC has created a Customer Lab aimed at gaining insights into customer experiences throughout their interactions with HMRC services. This contract involves providing recruitment services for participants

    🇬🇧United KingdomPublished 11 Jul 2025· 1 years agoviaContracts Finder
    Awarded
    £375k
    Published 11 Jul 2025

    Decision brief

    4 fields
    • Contract value
      est.£375,000
      Pounds sterling
    • Tender closed
      30 May 2025
      1 years ago
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • PF
      PEOPLE FOR RESEARCH LTD
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 years ago.

    11 Jul 2025Today30 May 2025

    Brief

    HM Revenue & Customs (HMRC) is transforming to focus more on customer needs. To achieve this, HMRC has created a Customer Lab aimed at gaining insights into customer experiences throughout their interactions with HMRC services. This contract involves providing recruitment services for participants to engage in qualitative research and insight sessions organized by HMRC's internal research team. The selected supplier will be tasked with recruiting individuals to participate in these sessions, which will typically involve small to medium-sized groups of 30 to 60 participants per project. The goal is to gather valuable feedback that will help improve HMRC services.

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    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    7d67641b-449d-4465-bb53-8580ef4be5fb
    HM
    Buyer
    H M REVENUE CUSTOMS
    Sector
    Professional Services