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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsOutbound Dialler Service for Customer Verification and Repayment
    Open tender

    Outbound Dialler Service for Customer Verification and Repayment

    Contract value
    £2.8m
    Published 10 Jun 2026

    Provide outbound calling services to locate and verify customers while updating their repayment information in real-time systems.

    🇬🇧United Kingdom· EnglandPublished 10 Jun 2026· 2 months agoviaFind a Tender
    Contract value
    £2.8m
    Published 10 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £2,790,000indicative
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Lifecycle

    Open

    Open tender — no closing date published. Opened 2 months ago.

    10 June 2026
    Open tender · no closing date published

    Brief

    This opportunity seeks an external supplier to provide an outbound dialler service to improve verification and repayment rates for customers who cannot be located in the Tax and Benefits system, have not made direct repayments to the Student Loans Company (SLC), or have not responded to information requests. The supplier will receive customer-level data files to enable proactive outbound contact and follow-up. To ensure accurate account information is maintained throughout the process, the supplier will have access to repayment systems via Citrix, allowing real-time updates to customer records as needed. This service is essential to the organization's internal strategy for improving overall verification and collection rates.

    Track record

    5 awards · 5 winners
    Open field

    No single supplier dominates the field.

    In professional services, STUDENT LOANS COMPANY has awarded 5 contracts to 5 suppliers.

    Who wins here
    1. CAPGEMINI UK PLC1× · 20%
    2. TESGL LIMITED1× · 20%
    3. LINKEDIN IRELAND UNLIMITED COMPANY1× · 20%
    4. ADECCO UK LIMITED1× · 20%
    5. EVISA SOLUTIONS LIMITED T/A MALIKSHAW1× · 20%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06b204
    SL
    Buyer
    STUDENT LOANS COMPANY
    Sector
    Professional Services