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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsSupportworks Enterprise Help Desk and IT Service Management Platform
    Awarded contract

    Supportworks Enterprise Help Desk and IT Service Management Platform

    Awarded
    £88.2k
    Published 9 Jul 2026

    Supportworks is an enterprise ITSM platform that helps organizations manage IT support requests, incidents, changes, assets, and service delivery in one integrated system.

    🇬🇧United Kingdom· South WestPublished 9 Jul 2026· 3 months agoviaFind a Tender
    Awarded
    £88.2k
    Published 9 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £88,239
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      South West

    Suppliers

    1 supplier
    • HT
      HORNBILL TECHNOLOGIES LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    9 July 2026
    Awarded — no open tender advertised

    Brief

    Supportworks is an enterprise-grade help desk and IT Service Management (ITSM) platform designed for organizations seeking to streamline their IT operations. The platform enables users to efficiently manage support requests, IT incidents, changes, asset configurations, and service delivery from a centralized system. This opportunity is suitable for organizations looking to implement a comprehensive solution that integrates ticketing, incident management, change management, and asset tracking capabilities. Potential suppliers should note the platform's enterprise-level functionality and suitability for IT departments of varying sizes.

    Track record

    15 awards · 13 winners
    Open field

    No single supplier dominates the field.

    In it software, DELT SHARED SERVICES LIMITED has awarded 15 contracts to 13 suppliers.

    Who wins here
    1. TRUSTMARQUE SOLUTIONS LIMITED2× · 13%
    2. IDOX SOFTWARE LTD2× · 13%
    3. PAYGATE SOLUTIONS LIMITED1× · 7%
    4. BEAM UP LTD1× · 7%
    5. QROUTES LIMITED1× · 7%
    6. HORNBILL TECHNOLOGIES LIMITED1× · 7%

    +7 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Information Session: Social Care Case Management System Standards and Supplier Assurance

    DfE and DHSC are hosting an information session for social care system suppliers to explain new data standards and a Catalogue Agreement assurance approach.

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    Published 23 Oct 2026
    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06c754

    Your fit

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    This went to HORNBILL TECHNOLOGIES LIMITED. Sonar reads DELT SHARED SERVICES LIMITED's work like this against your business — who holds it, and whether you could compete or partner next time.

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    DS
    Buyer
    DELT SHARED SERVICES LIMITED
    Sector
    IT & Software