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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsOmnichannel Contact Center Solution in SaaS
    Closed contract

    Omnichannel Contact Center Solution in SaaS

    Contract value
    €705k
    Closed 4 Dec 2025

    This contract is for the supply, implementation, and operation of an omnichannel contact center solution in a Software as a Service (SaaS) model. The solution should include features such as an interactive voice response system (IVR), automatic call distributor (ACD), computer-telephony integration

    🇫🇷FrancePublished 16 Nov 2025· 11 months agoviaTED
    Contract value
    €705k
    Closed 4 Dec 2025
    Tender deadline passed on 4 Dec 2025.

    Decision brief

    4 fields
    • Contract value
      est.€705,000
      Euros
    • Tender closed
      4 Dec 2025
      10 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇫🇷France

    Lifecycle

    Closed

    Tender closed on 4 Dec 2025. Awaiting award.

    16 Nov 2025Today4 Dec 2025

    Brief

    This contract is for the supply, implementation, and operation of an omnichannel contact center solution in a Software as a Service (SaaS) model. The solution should include features such as an interactive voice response system (IVR), automatic call distributor (ACD), computer-telephony integration (CTI), management of multiple channels (calls, emails, SMS, WebRTC), and integration with Salesforce CRM.

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    Framework Agreement for Maintenance and Repair Work at Afpa Centers in France

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    Open in IT & Software

    4 open listingsView all →
    IT & Software🇬🇧United Kingdom

    AI Solutions for Compliance Monitoring and Testing

    UK SMEs can secure £100,000-£200,000 in funding to deploy AI and Machine Learning solutions for compliance monitoring and verification in this Phase 1 programme.

    est.£5,000,000
    Published 21 Oct 2026
    IT & Software🇬🇧United Kingdom

    AI Deployment for Business Operations

    UK SMEs can secure £100,000-£200,000 in grants to deploy AI and machine learning solutions for operational automation and control.

    est.£5,000,000
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    AI Deployment Support for Decision-Making Systems

    UK AI SMEs can access up to £5 million in funding to deploy AI and machine learning solutions for critical decision-making, working with medium or large organisations.

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    AI Solutions for Compliance Monitoring and Verification

    Funding for UK AI SMEs to deploy machine learning solutions that automate compliance monitoring, testing, and verification for medium and large organizations.

    est.£5,000,000
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    Take action
    View on sourceTED

    Original closed notice on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    758593-2025

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    Buyer
    AFPA
    Sector
    IT & Software