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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsOmnichannel Contact Center Solution in SaaS
    Closed contract

    Omnichannel Contact Center Solution in SaaS

    Contract value
    €705k
    Closed 4 Dec 2025

    This contract is for the supply, implementation, and operation of an omnichannel contact center solution in a Software as a Service (SaaS) model. The solution should include features such as an interactive voice response system (IVR), automatic call distributor (ACD), computer-telephony integration

    🇫🇷FrancePublished 16 Nov 2025· 10 months agoviaTED
    Contract value
    €705k
    Closed 4 Dec 2025
    Tender deadline passed on 4 Dec 2025.

    Decision brief

    4 fields
    • Contract value
      est.€705,000
      Euros
    • Tender closed
      4 Dec 2025
      9 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇫🇷France

    Lifecycle

    Closed

    Tender closed on 4 Dec 2025. Awaiting award.

    16 Nov 2025Today4 Dec 2025

    Brief

    This contract is for the supply, implementation, and operation of an omnichannel contact center solution in a Software as a Service (SaaS) model. The solution should include features such as an interactive voice response system (IVR), automatic call distributor (ACD), computer-telephony integration (CTI), management of multiple channels (calls, emails, SMS, WebRTC), and integration with Salesforce CRM.

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    Facilities Management🇫🇷France

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    Accessibility Upgrades for AFPA Centers in France

    This contract involves the modernization and accessibility upgrades (ADAP) for the AFPA centers located in Istres and Avignon, France. The project aims to enhance the facilities to ensure they are accessible to all individuals, in compliance with current accessibility standards. The total value of t

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    Published 8 Jul 2025
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    Framework Agreement for Maintenance and Repair Work at Afpa Centers in France

    This contract opportunity involves the execution of small-scale renovation, restoration, or repair work at Afpa centers across France. Suppliers are invited to provide services related to the upkeep and improvement of these facilities. The work may include tasks such as minor construction, maintenan

    AFPA
    Published 8 Jul 2025
    AwardedFacilities Management🇫🇷France

    Building Maintenance Services for Elevators and Automatic Doors

    This contract opportunity involves the maintenance of equipment related to elevators, lifts, automatic doors, barriers, and retractable bollards at the sites of the Agency for Adult Vocational Training (AFPA) in France. The total value of the contract is €1,375,000. Suppliers interested in providing

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    Published 18 Jun 2025

    Open in IT & Software

    4 open listingsView all →
    IT & Software🇬🇧United Kingdom

    System Integrator for Billing and CRM Implementation

    System Integrator required to design, implement, and support a modern billing and CRM platform for United Utilities, including solution design, integration, data migration, deployment, and ongoing maintenance.

    est.£10,000,000UNITED UTILITIES WATER LIMITED
    Published 23 Sept 2026
    IT & Software🇬🇧United Kingdom

    Website Redesign and Development Services

    CCC seeks a contractor to redesign and develop a new college website with launch by September 2027, including 12 months maintenance support, within a fixed budget of £250,000.

    Capital City College
    Published 22 Sept 2026
    OpenIT & Software🇬🇧United Kingdom

    Microsoft Support Services Market Research

    The Bank of England is seeking market feedback on Microsoft support service models, capabilities, and commercial approaches to inform future procurement strategy.

    BANK OF ENGLAND
    Published 22 Sept 2026
    OpenIT & Software🇬🇧United Kingdom

    Asset Information Management System for Building Safety Compliance

    The Council seeks supplier input on cloud-based Asset Information Management System solutions to manage building safety compliance and asset data across 20,000 dwellings.

    £350,000indicativeWolverhampton Homes
    Published 22 Sept 2026
    Take action
    View on sourceTED

    Original closed notice on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    758593-2025
    AF
    Buyer
    AFPA
    Sector
    IT & Software