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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsOmnichannel Contact Center Solution in SaaS
    Closed contract

    Omnichannel Contact Center Solution in SaaS

    Contract value
    €705k
    Closed 4 Dec 2025

    This contract is for the supply, implementation, and operation of an omnichannel contact center solution in a Software as a Service (SaaS) model. The solution should include features such as an interactive voice response system (IVR), automatic call distributor (ACD), computer-telephony integration

    🇫🇷FrancePublished 16 Nov 2025· 9 months agoviaTED
    Contract value
    €705k
    Closed 4 Dec 2025
    Tender deadline passed on 4 Dec 2025.

    Decision brief

    4 fields
    • Contract value
      est.€705,000
      Euros
    • Tender closed
      4 Dec 2025
      9 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇫🇷France

    Lifecycle

    Closed

    Tender closed on 4 Dec 2025. Awaiting award.

    16 Nov 2025Today4 Dec 2025

    Brief

    This contract is for the supply, implementation, and operation of an omnichannel contact center solution in a Software as a Service (SaaS) model. The solution should include features such as an interactive voice response system (IVR), automatic call distributor (ACD), computer-telephony integration (CTI), management of multiple channels (calls, emails, SMS, WebRTC), and integration with Salesforce CRM.

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    Facilities Management🇫🇷France

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    The AFPA (Association for the Development of Vocational Training for Adults) is seeking suppliers for the provision and delivery of hygiene products and consumables. This contract involves supplying essential cleaning and hygiene items necessary for maintaining cleanliness and sanitation standards.

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    Accessibility Upgrades for AFPA Centers in France

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    Facilities Management🇫🇷France

    Framework Agreement for Maintenance and Repair Work at Afpa Centers in France

    This contract opportunity involves the execution of small-scale renovation, restoration, or repair work at Afpa centers across France. Suppliers are invited to provide services related to the upkeep and improvement of these facilities. The work may include tasks such as minor construction, maintenan

    AFPA
    Published 8 Jul 2025
    AwardedFacilities Management🇫🇷France

    Building Maintenance Services for Elevators and Automatic Doors

    This contract opportunity involves the maintenance of equipment related to elevators, lifts, automatic doors, barriers, and retractable bollards at the sites of the Agency for Adult Vocational Training (AFPA) in France. The total value of the contract is €1,375,000. Suppliers interested in providing

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    Published 18 Jun 2025

    Open in IT & Software

    4 open listingsView all →
    IT & Software🇬🇧United Kingdom

    Police Scotland ERP and HCM Platform Implementation

    Police Scotland seeks a vendor to design, implement, and support a modern integrated ERP and HCM platform to replace legacy systems over a seven-year contract with optional extensions.

    est.£51,700,000Scottish Police Authority
    Published 1 Sept 2026
    OpenIT & Software🇬🇧United Kingdom

    IT Service Management System Replacement for Report Fraud

    City of London Police seeks a modern commercial IT Service Management system to support the Report Fraud national service, with market engagement to determine vendor capabilities and solution options.

    £240,000indicativeTHE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON
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    IT & Software🇮🇪Ireland

    Supply of 200 Thin Client Devices

    Public tender for the supply of 200 Thin Client Devices to support centralized computing infrastructure.

    est.€70,000Office of the Revenue Commissioners
    Published 1 Sept 2026
    OpenIT & Software🇬🇧United Kingdom

    Next-Generation Rail Asset Monitoring Platform

    Network Rail is requesting market information on enterprise Remote Condition Monitoring platforms to consolidate and modernize its rail asset monitoring capability as part of the RADAR 3 program.

    NETWORK RAIL INFRASTRUCTURE LIMITED
    Published 1 Sept 2026
    Take action
    View on sourceTED

    Original closed notice on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    758593-2025
    AF
    Buyer
    AFPA
    Sector
    IT & Software