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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsOmnichannel Contact Center Solution in SaaS
    Closed contract

    Omnichannel Contact Center Solution in SaaS

    Contract value
    €705k
    Closed 4 Dec 2025

    This contract is for the supply, implementation, and operation of an omnichannel contact center solution in a Software as a Service (SaaS) model. The solution should include features such as an interactive voice response system (IVR), automatic call distributor (ACD), computer-telephony integration

    🇫🇷FrancePublished 16 Nov 2025· 11 months agoviaTED
    Contract value
    €705k
    Closed 4 Dec 2025
    Tender deadline passed on 4 Dec 2025.

    Decision brief

    4 fields
    • Contract value
      est.€705,000
      Euros
    • Tender closed
      4 Dec 2025
      11 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇫🇷France

    Lifecycle

    Closed

    Tender closed on 4 Dec 2025. Awaiting award.

    16 Nov 2025Today4 Dec 2025

    Brief

    This contract is for the supply, implementation, and operation of an omnichannel contact center solution in a Software as a Service (SaaS) model. The solution should include features such as an interactive voice response system (IVR), automatic call distributor (ACD), computer-telephony integration (CTI), management of multiple channels (calls, emails, SMS, WebRTC), and integration with Salesforce CRM.

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    Open in IT & Software

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    Cloud-Based Learning Management System for Suffolk Fire and Rescue Service

    Suffolk Fire and Rescue Service seeks a cloud-based Learning Management System to manage training, competency assessments, and compliance tracking across operational and support staff.

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    Sport Wales Human Resources System

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    Scottish Climate Intelligence Data Platform

    Procurement of a data platform to help Scottish organizations track and reduce emissions through integrated analysis and visualization of environmental data at multiple geographic levels.

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    View on sourceTED

    Original closed notice on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    758593-2025

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    AF
    Buyer
    AFPA
    Sector
    IT & Software