Atlantic Technological University Contact Centre Services Framework Agreement

Atlantic Technological University is seeking a qualified service provider to deliver contact centre services through a Single Party Framework Agreement. The service will support the University's online, flexible, and lifelong learning programmes by managing student recruitment enquiries and programme applications. Key responsibilities include handling inbound calls and inquiries from prospective students, managing application workflows, and providing professional customer service as a primary interface between the University and potential students. The service provider must demonstrate a customer-centric approach, operational efficiency, and the ability to process enquiries in a timely manner. All detailed requirements, specifications, evaluation criteria, and terms are contained in the published tender documents. This is a telephone-answering and contact centre services opportunity located in Ireland.