High Intensity User Outcomes Partnership - Market Engagement

NHS North East London Integrated Care Board (NEL ICB) is seeking to identify and engage potential providers to develop and deliver a High Intensity User (HIU) Outcomes Partnership programme. The Challenge: A small percentage of people experiencing complex needs and deprivation account for a disproportionate share of urgent and emergency care usage. Fewer than 1% of people account for approximately 16% of A&E attendances, 29% of ambulance arrivals, and 26% of emergency admissions, costing the NHS at least £2.5 billion annually. Without targeted intervention, individuals are highly likely to continue frequent emergency care usage. What We're Looking For: Providers must demonstrate proven experience delivering preventative health social outcomes partnerships and be willing to co-design the programme with NEL ICB at risk. Providers must have access to at least £1.0 million of approved social investment risk capital available for drawdown upon contract award. The Opportunity: This is a two-phase engagement consisting of: (1) Co-design phase to develop the delivery model, outcomes framework, and identify target cohort, geography and contract value; and (2) Delivery phase implementing the intervention. The programme uses an outcomes-based approach where 100% of funding is linked to evidenced outcomes achieved. Typical support duration is 9-12 weeks, varying by cohort. Expected Outcomes: Improved wellbeing and patient activation; improved social determinants of health (housing, finances, reducing loneliness); and reduced secondary care usage including A&E attendances, emergency admissions, and ambulance conveyances.