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    ContractsHigh Intensity User Outcomes Partnership - Market Engagement
    Open tender

    High Intensity User Outcomes Partnership - Market Engagement

    Contract value
    £2.6m
    Published 1 Oct 2026

    NEL ICB seeks providers with proven outcomes partnership experience and £1m social investment capital to co-design and deliver a high intensity user intervention programme targeting people with complex needs who frequently use emergency care.

    🇬🇧United Kingdom· LondonPublished 1 Oct 2026· TodayviaFind a Tender
    Contract value
    £2.6m
    Published 1 Oct 2026

    Decision brief

    4 fields
    • Contract value
      £2,630,000indicative
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Healthcare & Medical
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Lifecycle

    Open

    Open tender — no closing date published. Opened today.

    1 October 2026
    Open tender · no closing date published

    Brief

    NHS North East London Integrated Care Board (NEL ICB) is seeking to identify and engage potential providers to develop and deliver a High Intensity User (HIU) Outcomes Partnership programme. The Challenge: A small percentage of people experiencing complex needs and deprivation account for a disproportionate share of urgent and emergency care usage. Fewer than 1% of people account for approximately 16% of A&E attendances, 29% of ambulance arrivals, and 26% of emergency admissions, costing the NHS at least £2.5 billion annually. Without targeted intervention, individuals are highly likely to continue frequent emergency care usage. What We're Looking For: Providers must demonstrate proven experience delivering preventative health social outcomes partnerships and be willing to co-design the programme with NEL ICB at risk. Providers must have access to at least £1.0 million of approved social investment risk capital available for drawdown upon contract award. The Opportunity: This is a two-phase engagement consisting of: (1) Co-design phase to develop the delivery model, outcomes framework, and identify target cohort, geography and contract value; and (2) Delivery phase implementing the intervention. The programme uses an outcomes-based approach where 100% of funding is linked to evidenced outcomes achieved. Typical support duration is 9-12 weeks, varying by cohort. Expected Outcomes: Improved wellbeing and patient activation; improved social determinants of health (housing, finances, reducing loneliness); and reduced secondary care usage including A&E attendances, emergency admissions, and ambulance conveyances.

    Track record

    10 awards · 10 winners
    Open field

    No single supplier dominates the field.

    In this category, NHS North East London Integrated Care Board has awarded 10 contracts to 10 suppliers.

    Who wins here
    1. St Francis Hospice1× · 10%
    2. CYGNET HEALTH CARE LIMITED1× · 10%
    3. City and Hackney Integrated Primary Care CIC1× · 10%
    4. Barts Health NHS Trust1× · 10%
    5. Word3601× · 10%
    6. The Stroke Association1× · 10%

    +4 more suppliers

    Across this category, the most active winners are CARE LINE HOMECARE LIMITED, SPRINGFIELD HOME CARE SERVICES LIMITED, Roche Diagnostics Ltd — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-077e88
    NN
    Buyer
    NHS North East London Integrated Care Board
    Sector
    Healthcare & Medical