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    ContractsPenalty Charge Notice (PCN) Back Office Processing Services
    Awarded contract

    Penalty Charge Notice (PCN) Back Office Processing Services

    Awarded
    £309.2k
    Published 8 Jul 2026

    Back office processing service for traffic penalty charge notices including online payments, appeals management, call centre support, and financial reconciliation for North Northamptonshire Council.

    🇬🇧United KingdomPublished 8 Jul 2026· 3 months agoviaContracts Finder
    Awarded
    £309.2k
    Published 8 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £309,240
      Pounds sterling
    • Tender closed
      19 May 2026
      5 months ago
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • BH
      Bramble Hub
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    8 Jul 2026Today19 May 2026

    Brief

    North Northamptonshire Council is seeking a back office processing service for Penalty Charge Notices (PCNs) issued under the Traffic Management Act 2004 and Bus Lane Enforcement. The service provider will manage the complete PCN lifecycle including online payment processing, customer appeals handling, and evidence management (photos and documents) accessible to motorists online. Services encompass multiple payment channels (postal, telephone, web), diverse payment methods (cheques, postal orders, credit/debit cards), direct banking of penalty income to the Council account, and fund reconciliation. The provider must manage mail despatch of statutory notices and correspondence via first-class mail, generate monthly performance and financial income reports, and operate a call centre (Monday-Friday, 9am-5pm) supported by optional 24/7 automated Interactive Voice Response (IVR) payment capabilities. All relevant software is included. This contract was awarded via direct award using the CCS Framework RM6259 Lot 3.

    Track record

    5 awards · 5 winners
    Open field

    No single supplier dominates the field.

    In this category, NORTH NORTHAMPTONSHIRE COUNCIL has awarded 5 contracts to 5 suppliers.

    Who wins here
    1. Bramble Hub1× · 20%
    2. PAYBYPHONE LIMITED1× · 20%
    3. Imperial Civil Enforcement Solutions1× · 20%
    4. VIDEALERT LIMITED1× · 20%
    5. INTER COUNTY SERVICE GROUP LTD1× · 20%

    Across this category, the most active winners are ATKINSALTRAD, Marston Holdings Ltd, BMBC — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    5e202837-4751-4766-8246-641d0d8c4aef-905153

    Your fit

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    Buyer
    NORTH NORTHAMPTONSHIRE COUNCIL
    Sector
    Professional Services