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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsWorkforce Management Platform Renewal for Customer Care Operations
    Awarded contract

    Workforce Management Platform Renewal for Customer Care Operations

    Awarded
    £111k
    Published 21 Oct 2026

    Renewal of workforce management software to support forecasting, scheduling, and employee self-service for a customer care team.

    🇬🇧United KingdomPublished 21 Oct 2026· 3 weeks agoviaFind a Tender
    Awarded
    £111k
    Published 21 Oct 2026

    Decision brief

    4 fields
    • Contract value
      £111,038
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • BS
      BUSINESS SYSTEMS (U.K.) LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 weeks ago.

    21 October 2026
    Awarded — no open tender advertised

    Brief

    This opportunity involves renewing a workforce management (WFM) software platform for Orbit's Customer Care Team. The solution must provide comprehensive capabilities including workforce forecasting, scheduling, adherence management, reporting, and employee self-service functionality. The renewal will ensure continued service delivery, maintain access to platform enhancements, and guarantee ongoing technical support. The procuring organization has identified Framework Network Services 3 RM6116 Lot 4c: Contact Centre Solutions as offering the best value for money for this direct award. Suppliers should be prepared to demonstrate experience delivering similar contact centre workforce management solutions and their ability to provide seamless transition and support.

    Track record

    9 awards · 7 winners
    Open field

    No single supplier dominates the field.

    In it software, ORBIT GROUP LIMITED has awarded 9 contracts to 7 suppliers.

    Who wins here
    1. PHOENIX SOFTWARE LTD3× · 33%
    2. MIS Active Management Systems Limited1× · 11%
    3. IVANTI UK LIMITED1× · 11%
    4. Rise To Ltd (trading as Learn Amp)1× · 11%
    5. BUSINESS SYSTEMS (U.K.) LIMITED1× · 11%
    6. SHELTON DEVELOPMENT SERVICES LIMITED1× · 11%

    +1 more supplier

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-078d5c

    Your fit

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    This went to BUSINESS SYSTEMS (U.K.) LIMITED. Sonar reads ORBIT GROUP LIMITED's work like this against your business — who holds it, and whether you could compete or partner next time.

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    OG
    Buyer
    ORBIT GROUP LIMITED
    Sector
    IT & Software