BidSonarBidSonar
ContractsGrantsOrganisationsSectors
BidSonarBidSonar·Built by Hypership
SourcesBrandPrivacyTermsCookies

BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsWorkforce Management Platform Renewal for Customer Care Operations
    Awarded contract

    Workforce Management Platform Renewal for Customer Care Operations

    Awarded
    £111k
    Published 21 Oct 2026

    Renewal of workforce management software to support forecasting, scheduling, and employee self-service for a customer care team.

    🇬🇧United KingdomPublished 21 Oct 2026· TodayviaFind a Tender
    Awarded
    £111k
    Published 21 Oct 2026

    Decision brief

    4 fields
    • Contract value
      £111,038
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • BS
      BUSINESS SYSTEMS (U.K.) LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published today.

    21 October 2026
    Awarded — no open tender advertised

    Brief

    This opportunity involves renewing a workforce management (WFM) software platform for Orbit's Customer Care Team. The solution must provide comprehensive capabilities including workforce forecasting, scheduling, adherence management, reporting, and employee self-service functionality. The renewal will ensure continued service delivery, maintain access to platform enhancements, and guarantee ongoing technical support. The procuring organization has identified Framework Network Services 3 RM6116 Lot 4c: Contact Centre Solutions as offering the best value for money for this direct award. Suppliers should be prepared to demonstrate experience delivering similar contact centre workforce management solutions and their ability to provide seamless transition and support.

    Track record

    7 awards · 7 winners
    Open field

    No single supplier dominates the field.

    In it software, ORBIT GROUP LIMITED has awarded 7 contracts to 7 suppliers.

    Who wins here
    1. MIS Active Management Systems Limited1× · 14%
    2. IVANTI UK LIMITED1× · 14%
    3. Rise To Ltd (trading as Learn Amp)1× · 14%
    4. PHOENIX SOFTWARE LTD1× · 14%
    5. BUSINESS SYSTEMS (U.K.) LIMITED1× · 14%
    6. SHELTON DEVELOPMENT SERVICES LIMITED1× · 14%

    +1 more supplier

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

    More from ORBIT GROUP LIMITED

    4 listingsView all →
    AwardedEngineering🇬🇧United Kingdom

    Orbit Group Active Fire Services Contract Award 2026-2030

    Orbit Group has awarded a contract to Maze Fire Consulting Ltd for Active Fire services (2026-2030) via the Northern Housing Consortium framework.

    £316,100ORBIT GROUP LIMITED
    Published 1 Oct 2026
    AwardedIT & Software🇬🇧United Kingdom

    Workforce Competence Management Platform

    Cloud-based platform to manage and track workforce competence across employees, contractors, and labour partners with reporting capabilities.

    £330,994ORBIT GROUP LIMITED
    Published 23 Sept 2026
    AwardedSocial Care🇬🇧United Kingdom

    Emergency Temporary Accommodation Services

    Provision of emergency temporary accommodation for customers during health and safety crises, repairs, or major maintenance work.

    ORBIT GROUP LIMITED
    Published 9 Sept 2026
    AwardedEngineering🇬🇧United Kingdom

    Electrical Installation Condition Reports (EICR)

    Supply of Electrical Installation Condition Reports through Procurepublic's Electrical Services Framework 2025.

    £350,000ORBIT GROUP LIMITED
    Published 14 Aug 2026

    Open in IT & Software

    4 open listingsView all →
    IT & Software🇬🇧United Kingdom

    Market Intelligence and Document Search Platform Subscription

    The FRC seeks subscription access to an established market intelligence and document search platform to support regulatory oversight and policy development.

    est.£100,000THE FINANCIAL REPORTING COUNCIL LIMITED
    Published 21 Oct 2026
    IT & Software🇬🇧United Kingdom

    Independent Evaluator for Scottish Approach to Change Programme

    Commission an independent evaluator to assess the Scottish Approach to Change programme's implementation, impact, and alignment with core principles of openness, collaboration, and system responsiveness.

    Healthcare Improvement Scotland
    Published 21 Oct 2026
    OpenIT & Software🇬🇧United Kingdom

    Enterprise Medical Imaging System for Eight NHS Trusts in the East Midlands

    Eight East Midlands NHS Trusts seek an integrated enterprise medical imaging and information system with phased implementation from 2029 and a 10-year contract term.

    £200,000,000indicativeNOTTINGHAM UNIVERSITY HOSPITAL NHS TRUST
    Published 21 Oct 2026
    IT & Software🇬🇧United Kingdom

    Accounts Payable Document Capture Solution Implementation

    Translink requires implementation of a turnkey document capture solution for accounts payable and ERP invoice processing with minimal customization needed.

    est.£298,400Translink
    Published 21 Oct 2026
    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-078d5c

    Your fit

    Could you win the next one?

    This went to BUSINESS SYSTEMS (U.K.) LIMITED. Sonar reads ORBIT GROUP LIMITED's work like this against your business — who holds it, and whether you could compete or partner next time.

    Check my fit

    Free · Matches every Monday

    OG
    Buyer
    ORBIT GROUP LIMITED
    Sector
    IT & Software