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    ContractsIncome Analytics and Automated Customer Engagement Services
    Awarded contract

    Income Analytics and Automated Customer Engagement Services

    Awarded
    £1.2m
    Published 4 Sept 2026

    48-month renewal contract for Voicescape Modules providing income analytics and automated customer engagement services.

    🇬🇧United KingdomPublished 4 Sept 2026· 2 months agoviaContracts Finder
    Awarded
    £1.2m
    Published 4 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £1,180,800
      Pounds sterling
    • Tender closed
      3 Aug 2026
      3 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • VO
      VOICESCAPE LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    4 Sept 2026Today3 Aug 2026

    Brief

    This is a 48-month renewal contract for Voicescape Modules, which provide income analytics capabilities and automated customer engagement solutions. The opportunity is for continuation of existing services that enable organizations to analyze income data and automate customer interactions through voice-based communication systems. Prospective vendors should have demonstrated expertise in voice analytics, customer engagement platforms, and the ability to support a multi-year service delivery commitment.

    Track record

    9 awards · 7 winners
    Open field

    No single supplier dominates the field.

    In it software, THIRTEEN HOUSING GROUP LTD has awarded 9 contracts to 7 suppliers.

    Who wins here
    1. BOXXE LIMITED2× · 22%
    2. MRI SOFTWARE LIMITED2× · 22%
    3. oneAdvanced1× · 11%
    4. 8X8 UK LIMITED1× · 11%
    5. VOICESCAPE LIMITED1× · 11%
    6. ONEADVANCED LIMITED1× · 11%

    +1 more supplier

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    7a9b637d-e632-4f8e-9252-28748c079790-913044

    Your fit

    Could you win the next one?

    This went to VOICESCAPE LIMITED. Sonar reads THIRTEEN HOUSING GROUP LTD's work like this against your business — who holds it, and whether you could compete or partner next time.

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    TH
    Buyer
    THIRTEEN HOUSING GROUP LTD
    Sector
    IT & Software