Digital Interpretation Services for Healthcare Communication

The Authority is seeking a qualified IT services provider to establish a digital interpretation platform that facilitates communication between healthcare staff and patients with limited English proficiency across acute and community healthcare sites. This procurement is for an initial 12-month term with optional extensions up to an additional 12 months (24 months maximum). The service will primarily support routine, low-acuity interactions including: patient registration and check-in at reception and outpatient departments; wayfinding and general inquiries; appointment scheduling, confirmation, and rescheduling; administrative exchanges across acute, outpatient, and community settings; and collection of basic clinical details and patient history. The Authority intends to use this time-limited engagement to evaluate service performance, user acceptance, information governance compliance, and value for money before making broader decisions on HSE DSE Digital Interpretation Policy adoption and development.