Post-Warranty Service for Genome Sequencer

The contract involves providing post-warranty service for a specific device, the Illumina NovaSeqX Plus Sequencing System, owned by the contracting authority. Key services include: responding to service requests from the buyer, supplying, installing, and testing replacement parts, upgrading and updating hardware and software as provided by the manufacturer, replacing sequencing reagents in case of hardware failure during the service contract, conducting an annual preventive inspection of the device, and providing a warranty for service interventions and parts supplied during the contract period, including handling warranty repairs and interventions if any service provided or parts supplied during the warranty period show defects.