Client Service Call System Upgrade for Social Insurance Agency

This contract involves the renewal and expansion of the client service call system, including the necessary hardware and software infrastructure and related implementation services. Key components of the work include: • Delivery of hardware devices for the call system, including complete professional installation, configuration, deployment, functionality testing in the client's environment, and training for the client's staff at the site of implementation. • Delivery, installation, and configuration of software and necessary licenses. • Provision of services related to the implementation of system and functional requirements for changes. Further details are specified in Chapter B.1 of the contract documents.