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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsEnterprise CRM Solution Hands-on Technology Evaluation
    Awarded contract

    Enterprise CRM Solution Hands-on Technology Evaluation

    Awarded
    £2.5m
    Published 12 Jun 2026

    HMRC is evaluating enterprise CRM solutions through a vendor-neutral hands-on technology accelerator program using standardized testing scenarios in sandbox environments.

    🇬🇧United KingdomPublished 12 Jun 2026· 3 months agoviaContracts Finder
    Awarded
    £2.5m
    Published 12 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £2,500,000
      Pounds sterling
    • Tender closed
      24 Apr 2026
      5 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • TC
      Tata Consultancy Services
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    12 Jun 2026Today24 Apr 2026

    Brief

    HMRC is conducting a major procurement for an enterprise Customer Relationship Management (CRM) solution. To support informed decision-making, ensure business readiness, and minimize delivery risk, HMRC will execute a Hands-on Technology (HoT) accelerator program. This program uses externally hosted, vendor-neutral sandbox environments where HMRC will run standardized scenario packs including scripts, seed data, and non-functional tests. This allows HMRC to objectively evaluate how different CRM solutions handle key capabilities such as data models, workflow and case management, reporting and management information (MI), and integration options in a controlled testing environment. Suppliers are encouraged to participate and demonstrate how their solutions perform against HMRC's specific business requirements.

    Track record

    43 awards · 29 winners
    Open field

    No single supplier dominates the field.

    In it software, H M REVENUE CUSTOMS has awarded 43 contracts to 29 suppliers.

    Who wins here
    1. CAPGEMINI UK PLC6× · 14%
    2. IBM UNITED KINGDOM LIMITED4× · 9%
    3. SYNYEGA LIMITED2× · 5%
    4. XMA LIMITED2× · 5%
    5. Equal Experts2× · 5%
    6. ORACLE CORPORATION UK LIMITED2× · 5%

    +23 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    a01fcccc-f549-4c67-aa6c-e59508239652-894914
    HM
    Buyer
    H M REVENUE CUSTOMS
    Sector
    IT & Software