Public Procurement for New Reporting System

The Municipality of Maastricht is seeking to purchase a new Public Space Reporting System (MOR). This procurement is necessary because the maintenance and support contract for the current reporting application, which allows citizens to report issues in public spaces, is expiring. A new tender is required to ensure the continuity of this reporting function, as municipalities are legally obligated to address such reports. Failure to implement a timely solution could result in non-compliance with regulations and a decrease in citizen engagement. Therefore, the Municipality is preparing a public European tender with the intention of establishing a long-term commitment with a single supplier.