BidSonarBidSonar
ContractsGrantsOrganisationsSectors
BidSonarBidSonar·Built by Hypership
SourcesBrandPrivacyTermsCookies

BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsIT Support Services for Contact Center 2026
    Closed contract

    IT Support Services for Contact Center 2026

    Tender closed
    17 Oct 2025
    12 months ago

    The City of Gothenburg is seeking suppliers to provide IT support services for its Contact Center. This center handles the city's main phone number and unique call numbers, ensuring reliable service for various inquiries through multiple channels. The current contract for the Contact Center solution

    🇸🇪SwedenPublished 17 Sept 2025· 1 years agoviaTED
    Tender closed
    17 Oct 2025
    12 months ago
    Tender deadline passed on 17 Oct 2025.

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Tender closed
      17 Oct 2025
      1 years ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇸🇪Sweden

    Lifecycle

    Closed

    Tender closed on 17 Oct 2025. Awaiting award.

    17 Sept 2025Today17 Oct 2025

    Brief

    The City of Gothenburg is seeking suppliers to provide IT support services for its Contact Center. This center handles the city's main phone number and unique call numbers, ensuring reliable service for various inquiries through multiple channels. The current contract for the Contact Center solution will expire in Q3 2026, necessitating a new procurement process. Additionally, there is an ongoing effort to establish a long-term solution for the city's overall telephony needs.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In it software, GOTHENBURG CITY INTRASERVICE has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. ZITAC CONSULTING AB1× · 50%
    2. LINKEDIN SWEDEN AB1× · 50%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

    More from GOTHENBURG CITY INTRASERVICE

    2 listingsView all →
    AwardedIT & Software🇸🇪Sweden

    Office Automation Contract – Business Process Management System

    The City of Gothenburg is seeking suppliers for a Business Process Management System (BPMS) solution, along with associated consulting services. This procurement aims to enhance office automation and streamline processes within the city administration. Interested suppliers can find more details in t

    SEK 800,000GOTHENBURG CITY INTRASERVICE
    Published 19 Jun 2025
    AwardedIT & Software🇸🇪Sweden

    Procurement of LinkedIn Services for Gothenburg City

    Intraservice, on behalf of Gothenburg City, is seeking to purchase services to enhance the visibility of Gothenburg City on LinkedIn. This includes creating a career page with specified package solutions and options outlined in this procurement document. The goal is to effectively showcase career op

    SEK 5,600,000GOTHENBURG CITY INTRASERVICE
    Published 19 Jun 2025

    Open in IT & Software

    4 open listingsView all →
    IT & Software🇬🇧United Kingdom

    AI Deployment Support for Decision-Making Systems

    UK AI SMEs can access up to £5 million in funding to deploy AI and machine learning solutions for critical decision-making, working with medium or large organisations.

    est.£5,000,000
    Published 21 Oct 2026
    IT & Software🇬🇧United Kingdom

    AI Solutions for Compliance Monitoring and Verification

    Funding for UK AI SMEs to deploy machine learning solutions that automate compliance monitoring, testing, and verification for medium and large organizations.

    est.£5,000,000
    Published 21 Oct 2026
    IT & Software🇬🇧United Kingdom

    AI Deployment for Business Operations

    UK SMEs can secure £100,000-£200,000 in grants to deploy AI and machine learning solutions for operational automation and control.

    est.£5,000,000
    Published 21 Oct 2026
    IT & Software🇬🇧United Kingdom

    AI Solutions for Compliance Monitoring and Testing

    UK SMEs can secure £100,000-£200,000 in funding to deploy AI and Machine Learning solutions for compliance monitoring and verification in this Phase 1 programme.

    est.£5,000,000
    Published 21 Oct 2026
    Take action
    View on sourceTED

    Original closed notice on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    609743-2025

    Your fit

    Could you win the next one?

    This one has closed. Sonar reads GOTHENBURG CITY INTRASERVICE's work like this against your business and sends the next one that fits, every Monday.

    Check my fit

    Free · Matches every Monday

    GC
    Buyer
    GOTHENBURG CITY INTRASERVICE
    Sector
    IT & Software