Supply an omnichannel contact centre system to support council customer service operations via the G-Cloud 14 framework.
Contract awarded. Originally published 3 weeks ago.
No single supplier dominates the field.
In it software, BASINGSTOKE DEANE BOROUGH COUNCIL has awarded 3 contracts to 3 suppliers.
Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.
The Council is seeking an omnichannel contact centre platform to unify customer communications across multiple channels.
Contract opportunity to deliver passive fire protection upgrades across three multi-use buildings in Basingstoke totalling approximately 4,950m².
Passive fire protection installation and compliance works required across three multi-tenanted buildings totalling approximately 4,950m² in Basingstoke.
Procurement of office cleaning services across multiple buildings and pavilions via ESPO framework agreement.
Procure an AI-enabled redaction solution to improve the efficiency and consistency of Subject Access Request handling.
Sought: Service provider to develop and operate the UK's Remote ID system for unmanned aircraft identification and location tracking.
Secure children's home seeking an ethical environmental sensing system for 28 bedrooms that prioritizes safety, privacy, and dignity for vulnerable young people.
Create practical guidance to help councils develop and implement effective data strategies.
