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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    Contracts24/7 Cisco Managed Support Services
    Awarded contract

    24/7 Cisco Managed Support Services

    Awarded
    £49.3k
    Published 2 Jul 2026

    Managed 24/7 Cisco technical support with remote assistance, parts logistics, and onsite engineering across multiple UK locations.

    🇬🇧United Kingdom· South EastPublished 2 Jul 2026· 3 months agoviaFind a Tender
    Awarded
    £49.3k
    Published 2 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £49,268
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      South East

    Suppliers

    1 supplier
    • SO
      SOFTCAT PLC
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    2 July 2026
    Awarded — no open tender advertised

    Brief

    This opportunity provides comprehensive managed support services for Cisco infrastructure and equipment. Services include round-the-clock remote support (24 hours, 7 days a week, 365 days a year) delivered through Softcat's accredited operations center. The package encompasses Cisco-approved replacement parts and logistics management, onsite engineering support with service level agreements, and access to Cisco's third-line technical support team for firmware and software updates on eligible systems. Support is available for UCS environments across multiple locations including Lewis, Brighton, Guildford, and Lewes. Detailed service specifications, spare parts inventory, and SLA terms are documented in the associated inventory documentation. This is a co-termed service option for existing UCS deployments.

    Track record

    12 awards · 9 winners
    Open field

    No single supplier dominates the field.

    In it software, The Police & Crime Commissioner for Sussex has awarded 12 contracts to 9 suppliers.

    Who wins here
    1. WPC SOFTWARE LIMITED4× · 33%
    2. BEVOICEAI LIMITED1× · 8%
    3. Civiteq Limited1× · 8%
    4. UBDS Limited1× · 8%
    5. SOFTCAT PLC1× · 8%
    6. BT LIMITED1× · 8%

    +3 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06c275

    Your fit

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    This went to SOFTCAT PLC. Sonar reads The Police & Crime Commissioner for Sussex's work like this against your business — who holds it, and whether you could compete or partner next time.

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    PC
    Buyer
    The Police & Crime Commissioner for Sussex
    Sector
    IT & Software