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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCustomer Engagement and Data Platform Software
    Awarded contract

    Customer Engagement and Data Platform Software

    Awarded
    £494k
    Published 15 Sept 2026

    Procurement of integrated Customer Engagement and Data Platform software to enable personalized communications and data-driven marketing across digital channels.

    🇬🇧United Kingdom· LondonPublished 15 Sept 2026· 1 weeks agoviaFind a Tender
    Awarded
    £494k
    Published 15 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £494,018
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Suppliers

    1 supplier
    • AU
      ACCESS UK LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 weeks ago.

    15 September 2026
    Awarded — no open tender advertised

    Brief

    The Contracting Authority is seeking to procure an integrated Customer Engagement Platform (CEP) and Customer Data Platform (CDP) solution to support customer communications, engagement, and data-driven insights across multiple digital channels. The platform will enable the organization to deliver personalized customer communications, execute data-driven targeted campaigns to increase engagement and revenue, obtain real-time visibility into customer behavior to enhance campaign performance, and consolidate planning, execution, and optimization activities across all channels by replacing multiple disconnected systems. Suppliers should demonstrate experience in providing scalable, cloud-based platforms with advanced segmentation, analytics, automation, and multi-channel integration capabilities.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In it software, Thameslink Southern Great Northern Limited (TSGN) has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. ICOMERA UK LIMITED1× · 33%
    2. KROLL ASSOCIATES U.K. LIMITED1× · 33%
    3. ACCESS UK LIMITED1× · 33%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-068a59
    TS
    Buyer
    Thameslink Southern Great Northern Limited (TSGN)
    Sector
    IT & Software