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    ContractsEnforcement Operations Services Contract Extension – Road User Charging System
    Awarded contract

    Enforcement Operations Services Contract Extension – Road User Charging System

    Awarded
    £425m
    Published 11 Jun 2026

    TfL is extending Capita's Enforcement Operations contract for up to 7 years to maintain Road User Charging enforcement services while procuring and transitioning to a replacement combined system.

    🇬🇧United Kingdom· EnglandPublished 11 Jun 2026· 2 months agoviaFind a Tender
    Awarded
    £425m
    Published 11 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £425,000,000
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Transport & Logistics
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • CB
      CAPITA BUSINESS SERVICES LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    11 June 2026
    Awarded — no open tender advertised

    Brief

    Transport for London (TfL) is extending its Enforcement Operations (EOps) contract with Capita Business Services Limited to continue managing penalty charge notices, customer interactions, regulatory compliance, and system integration for London's Road User Charging scheme. The extension is required because TfL is undertaking a competitive procurement to replace both the existing Business Operations (BOps) and Enforcement Operations (EOps) contracts with a new combined Business and Enforcement Operations (BEOps) contract. The full procurement, design, development, testing, and transition to the new system is expected to take a minimum of 5 years, with contract award anticipated around mid-2029. This extension ensures continuity of critical public-facing services, maintains compliance with statutory enforcement obligations, and preserves the accuracy and integrity of charging and enforcement activities during the transition period. TfL intends to award an initial 5-year contract extension with an optional extension to a maximum of 7 years. This notice relates specifically to the Enforcement Operations services; a separate notice (WS2834479991) covers the Business Operations services extension.

    Track record

    40 awards · 9 winners
    Open field

    No single supplier dominates the field.

    In transport logistics, TRANSPORT FOR LONDON has awarded 40 contracts to 9 suppliers.

    Who wins here
    1. Arriva London South18× · 45%
    2. Metroline7× · 18%
    3. Metroline Travel4× · 10%
    4. CAPITA BUSINESS SERVICES LIMITED3× · 8%
    5. Metroline West2× · 5%
    6. Arriva London North2× · 5%

    +3 more suppliers

    Across transport logistics, the most active winners are 24X7 LTD, Courtesy Cars Redhill Ltd, SKYLINE TAXIS — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06b389
    TF
    Buyer
    TRANSPORT FOR LONDON
    Sector
    Transport & Logistics