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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsLifeline and Out of Hours Contact Centre Services
    Awarded contract

    Lifeline and Out of Hours Contact Centre Services

    Awarded
    £129.1k
    Published 24 Jul 2026

    Tender for Piper Lifeline's emergency response and out-of-hours contact centre services with 24/7 call handling and emergency dispatch capabilities.

    🇬🇧United Kingdom· South WestPublished 24 Jul 2026· 1 months agoviaFind a Tender
    Awarded
    £129.1k
    Published 24 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £129,113
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      South West

    Suppliers

    1 supplier
    • SC
      SOMERSET COUNCIL
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    24 July 2026
    Awarded — no open tender advertised

    Brief

    This procurement opportunity is for the provision of emergency response and out-of-hours contact centre services for Piper Lifeline. The service provider will be responsible for receiving and responding to lifeline calls outside standard business hours, ensuring 24/7 availability for emergency support and assistance to service users. Key responsibilities include call handling, emergency dispatch coordination, and maintaining service continuity during evenings, nights, weekends, and holidays.

    Track record

    3 awards · 2 winners
    Open field

    No single supplier dominates the field.

    In professional services, MID DEVON DISTRICT COUNCIL has awarded 3 contracts to 2 suppliers.

    Who wins here
    1. SOMERSET COUNCIL2× · 67%
    2. G4S CASH SOLUTIONS UK LIMITED1× · 33%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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    Published 4 Sept 2026
    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06d2e3
    MD
    Buyer
    MID DEVON DISTRICT COUNCIL
    Sector
    Professional Services