BidSonarBidSonar
ContractsGrantsOrganisationsSectors
BidSonarBidSonar·Built by Hypership
SourcesBrandPrivacyTermsCookies

BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCloud Customer Experience Management Case Workflow Software
    Awarded contract

    Cloud Customer Experience Management Case Workflow Software

    Awarded
    £724.2k
    Published 26 May 2026

    Direct award contract for cloud-based customer experience management and case workflow software via the G Cloud framework.

    🇬🇧United Kingdom· EnglandPublished 26 May 2026· 4 months agoviaFind a Tender
    Awarded
    £724.2k
    Published 26 May 2026

    Decision brief

    4 fields
    • Contract value
      £724,176
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • JC
      Jadu Creative Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 months ago.

    26 May 2026
    Awarded — no open tender advertised

    Brief

    Direct award opportunity via G Cloud framework for cloud-based case workflow management software. This procurement seeks a Customer Experience Management (CXM) solution to streamline case handling, improve workflow efficiency, and enhance customer service delivery. The solution should support automated case routing, task management, status tracking, and integration capabilities. Suppliers selected through the G Cloud framework can bid on this direct award contract.

    Track record

    9 awards · 9 winners
    Open field

    No single supplier dominates the field.

    In it software, WEST NORTHAMPTONSHIRE COUNCIL has awarded 9 contracts to 9 suppliers.

    Who wins here
    1. BOXXE LIMITED1× · 11%
    2. Me Learning Ltd1× · 11%
    3. Moody's Analytics UK Limited1× · 11%
    4. ACCESS UK LIMITED1× · 11%
    5. Jadu Creative Limited1× · 11%
    6. DIGITAL LIBRARY LIMITED1× · 11%

    +3 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

    More from WEST NORTHAMPTONSHIRE COUNCIL

    4 listingsView all →
    Healthcare & Medical🇬🇧United Kingdom

    Smoking Cessation Medication Supply Framework

    West Northamptonshire Council is seeking a supplier framework for Varenicline or Cytisine medications to support its smoking cessation service.

    est.£309,871WEST NORTHAMPTONSHIRE COUNCIL
    Published 14 Oct 2026
    AwardedConstruction🇬🇧United Kingdom

    Roof Replacement at 7 Doulton House

    Seek qualified contractor for hipped and flat roof replacement with scaffolding and waste removal, backed by a 10-year guarantee.

    £25,780WEST NORTHAMPTONSHIRE COUNCIL
    Published 14 Oct 2026
    OpenEducation & Training🇬🇧United Kingdom

    Speech and Language Therapist - Specialist AAC Service (Northamptonshire)

    Fairfields School seeks experienced HCPC-registered Speech and Language Therapists with specialist AAC expertise to deliver high-tech communication support services for school-age children across Northamptonshire.

    WEST NORTHAMPTONSHIRE COUNCIL
    Published 8 Oct 2026
    OpenHealthcare & Medical🇬🇧United Kingdom

    Oral Health Survey Service for West Northamptonshire 2026-2030

    West Northamptonshire Council is contracting for the delivery of a four-year National Dental Epidemiology Programme Oral Health Survey to assess and monitor population oral health trends.

    £143,088indicativeWEST NORTHAMPTONSHIRE COUNCIL
    Published 7 Oct 2026

    Open in IT & Software

    4 open listingsView all →
    IT & Software🇬🇧United Kingdom

    AI Deployment Support for Decision-Making Systems

    UK AI SMEs can access up to £5 million in funding to deploy AI and machine learning solutions for critical decision-making, working with medium or large organisations.

    est.£5,000,000
    Published 21 Oct 2026
    IT & Software🇬🇧United Kingdom

    AI Solutions for Compliance Monitoring and Verification

    Funding for UK AI SMEs to deploy machine learning solutions that automate compliance monitoring, testing, and verification for medium and large organizations.

    est.£5,000,000
    Published 21 Oct 2026
    IT & Software🇬🇧United Kingdom

    AI Deployment for Business Operations

    UK SMEs can secure £100,000-£200,000 in grants to deploy AI and machine learning solutions for operational automation and control.

    est.£5,000,000
    Published 21 Oct 2026
    IT & Software🇬🇧United Kingdom

    AI Solutions for Compliance Monitoring and Testing

    UK SMEs can secure £100,000-£200,000 in funding to deploy AI and Machine Learning solutions for compliance monitoring and verification in this Phase 1 programme.

    est.£5,000,000
    Published 21 Oct 2026
    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06a412

    Your fit

    Could you win the next one?

    This went to Jadu Creative Limited. Sonar reads WEST NORTHAMPTONSHIRE COUNCIL's work like this against your business — who holds it, and whether you could compete or partner next time.

    Check my fit

    Free · Matches every Monday

    WN
    Buyer
    WEST NORTHAMPTONSHIRE COUNCIL
    Sector
    IT & Software