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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCloud Customer Experience Management Case Workflow Software
    Awarded contract

    Cloud Customer Experience Management Case Workflow Software

    Awarded
    £724.2k
    Published 26 May 2026

    Direct award contract for cloud-based customer experience management and case workflow software via the G Cloud framework.

    🇬🇧United Kingdom· EnglandPublished 26 May 2026· 3 months agoviaFind a Tender
    Awarded
    £724.2k
    Published 26 May 2026

    Decision brief

    4 fields
    • Contract value
      £724,176
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • JC
      Jadu Creative Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    26 May 2026
    Awarded — no open tender advertised

    Brief

    Direct award opportunity via G Cloud framework for cloud-based case workflow management software. This procurement seeks a Customer Experience Management (CXM) solution to streamline case handling, improve workflow efficiency, and enhance customer service delivery. The solution should support automated case routing, task management, status tracking, and integration capabilities. Suppliers selected through the G Cloud framework can bid on this direct award contract.

    Track record

    6 awards · 6 winners
    Open field

    No single supplier dominates the field.

    In it software, WEST NORTHAMPTONSHIRE COUNCIL has awarded 6 contracts to 6 suppliers.

    Who wins here
    1. BOXXE LIMITED1× · 17%
    2. Me Learning Ltd1× · 17%
    3. ACCESS UK LIMITED1× · 17%
    4. Jadu Creative Limited1× · 17%
    5. OLM Systems Limited1× · 17%
    6. IDOX SOFTWARE LTD1× · 17%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06a412
    WN
    Buyer
    WEST NORTHAMPTONSHIRE COUNCIL
    Sector
    IT & Software