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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCloud-Based Telephony and Communications Platform for Ofgem
    Awarded contract

    Cloud-Based Telephony and Communications Platform for Ofgem

    Awarded
    £940k
    Published 11 Sept 2026

    Ofgem is seeking a managed cloud-based telephony platform combining voice, unified communications, and contact centre services with full administrative control and ongoing support.

    🇬🇧United KingdomPublished 11 Sept 2026· 1 months agoviaContracts Finder
    Awarded
    £940k
    Published 11 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £940,000
      Pounds sterling
    • Tender closed
      1 Jan 2026
      9 months ago
    • Sector
      Media & Communications
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • 8U
      8X8 UK LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    11 Sept 2026Today1 Jan 2026

    Brief

    Ofgem seeks a supplier to deliver a comprehensive, fully managed cloud-based telephony and communications solution. The platform must integrate voice services, unified communications, and contact centre functionality with reporting and administration tools in a single system. The supplier will provide software licences, telephone number management (including retention and transfer capabilities), service management, maintenance, and technical support. Additionally, suppliers must offer a self-service administration portal enabling Ofgem staff to independently manage users, configure call flows, set up routing rules, and adjust system settings. This is an opportunity for providers with expertise in enterprise-grade communications infrastructure seeking a reliable, long-term partnership with a major UK regulator.

    Track record

    3 awards · 2 winners
    Open field

    No single supplier dominates the field.

    In media communications, OFGEM has awarded 3 contracts to 2 suppliers.

    Who wins here
    1. 8X8 UK LIMITED2× · 67%
    2. Commsworld Ltd1× · 33%

    Across media communications, the most active winners are BRITISH TELECOMMUNICATIONS PLC, SOFTCAT PLC, VIRGIN MEDIA BUSINESS LIMITED — the field to beat, or your route in as a partner.

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    Inclusive Play Unit Installation at Sworders Field

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    d0ca73f8-dfc5-4eb7-b5f3-2529bba832e3-913858

    Your fit

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    This went to 8X8 UK LIMITED. Sonar reads OFGEM's work like this against your business — who holds it, and whether you could compete or partner next time.

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    OF
    Buyer
    OFGEM
    Sector
    Media & Communications