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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsTechnical Support Services for Frontex Equipment
    Awarded contract

    Technical Support Services for Frontex Equipment

    Awarded
    €3m
    Published 11 Sept 2025

    This contract opportunity involves providing essential technical support services for the operational equipment used by Frontex, the European Border and Coast Guard Agency. The goal is to ensure that all equipment remains operational and well-maintained, maximizing availability for users. Suppliers

    🇵🇱PolandPublished 11 Sept 2025· 11 months agoviaTED
    Awarded
    €3m
    Published 11 Sept 2025

    Decision brief

    4 fields
    • Contract value
      €3,000,000
      Euros
    • Closing date
      Rolling
      No closing date published
    • Sector
      Defence & Security
      Browse related listings
    • Location
      🇵🇱Poland

    Suppliers

    1 supplier
    • TB
      TELELINK BUSINESS SERVICES EAD
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 11 months ago.

    11 September 2025
    Awarded — no open tender advertised

    Brief

    This contract opportunity involves providing essential technical support services for the operational equipment used by Frontex, the European Border and Coast Guard Agency. The goal is to ensure that all equipment remains operational and well-maintained, maximizing availability for users. Suppliers are invited to offer a range of services, including: 1. A virtual ServiceDesk for user support; 2. Remote first-level technical support; 3. In-field first and second-level technical support; 4. In-field third-level management of technical support; 5. In-field technical maintenance; 6. Integrated logistical support; 7. Auxiliary technical support services, such as root cause analysis, audits, feasibility studies, and quality reviews; 8. Specialized training for equipment use. The selected contractor(s) will work closely with Frontex staff and other contractors to support various equipment, including patrol cars and transportation vehicles. Frontex will provide necessary facilities and services, such as a dedicated ServiceDesk phone number, ICT tools, office spaces, and meeting rooms. The contract is divided into three lots: Lot 1 focuses on central technical support and coordination; Lot 2 covers in-field support for portable operational equipment; and Lot 3 addresses support for vehicular systems. Each lot has specific requirements and service packages (Gold, Silver, Bronze) that contractors must meet.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In engineering, EUROPEAN BORDER AND COAST GUARD AGENCY FRONTEX has awarded 1 contract to 1 supplier.

    Who wins here
    1. TELELINK BUSINESS SERVICES EAD1× · 100%

    Across engineering, the most active winners are AECOM LTD, WSP UK LIMITED, OVE ARUP PARTNERS LIMITED — the field to beat, or your route in as a partner.

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    View on sourceTED

    Award notice and full record on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    595983-2025
    EB
    Buyer
    EUROPEAN BORDER AND COAST GUARD AGENCY FRONTEX
    Sector
    Defence & Security