IT Equipment Maintenance and Repair Services in Bulgaria

This procurement contract is for the post-warranty maintenance of the technical and basic software of the National Visa Information System (NVIS). The work is part of project BG65BVPR001-2.001-0001, titled 'Post-Warranty Support and Update of Software Components of NVIS', funded under the administrative contract for grant aid No. 812108-10/09.02.2024, as part of the Republic of Bulgaria's program from the Financial Support Instrument for Border Management and Visa Policy (IBGVP) 2021-2027, co-financed by the European Union. The scope of this contract includes the following activities: - Ensuring continuous and seamless operation of NVIS (OVC and RVC) in 24/7 mode; - Maintaining continuous connectivity of NVIS with the EU VIS and ensuring constant information exchange between the systems; - Ensuring continuous connectivity of NVIS with other external systems and maintaining information exchange between them; - Providing manufacturer support for IBM SAN Volume Controller node and IBM Virtual Storage Center Entry; - Migrating all services from Lenovo Flex System Enterprise Server subsystem to HPE ProLiant DL360 Gen11 Server subsystem; - Configuring and migrating backup and recovery software from IBM TS3200 to Dell PowerProtect DD6900 Archive Storage System; - Decommissioning the Lenovo Flex System Enterprise Server subsystem and IBM TS3200 archive storage system; - Providing software support from the manufacturer for the IBM Informix Database Management System for 12 months starting from January 1, 2026. Detailed execution requirements are described in the Technical Specification of the Contracting Authority – Appendix No. 1. All documents submitted by participants, including foreign entities, must be in Bulgarian. Offers are submitted exclusively through the Centralized Automated Information System 'Electronic Public Procurement' (CAIS EOP), accessible at: https://app.eop.bg.