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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCustomer Service Technical Assistance for Digital Identity Management
    Closed contract

    Customer Service Technical Assistance for Digital Identity Management

    Contract value
    €2.2m
    Closed 3 Sept 2025

    This contract aims to provide professional assistance to strengthen the Digital Identity Area. The work includes managing information systems, improving user support, and overseeing the issuance of cards and digital certificates. Key services required include: - Installation, management, and operati

    🇪🇸SpainPublished 4 Aug 2025· 1 years agoviaTED
    Contract value
    €2.2m
    Closed 3 Sept 2025
    Tender deadline passed on 3 Sept 2025.

    Decision brief

    4 fields
    • Contract value
      est.€2,191,348
      Euros
    • Tender closed
      3 Sept 2025
      1 years ago
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇪🇸Spain

    Lifecycle

    Closed

    Tender closed on 3 Sept 2025. Awaiting award.

    4 Aug 2025Today3 Sept 2025

    Brief

    This contract aims to provide professional assistance to strengthen the Digital Identity Area. The work includes managing information systems, improving user support, and overseeing the issuance of cards and digital certificates. Key services required include: - Installation, management, and operation of public key infrastructure systems and support systems. - Specialized support for users and operators at Registration Points. - Management of video identification services for issuing qualified certificates. - Handling requests for personal and non-personal certificates. - Administration of systems, networks, and perimeter security equipment. - User management and domain administration. - Issuance of certificates, card printing, management and control of shipments, and associated administrative activities. - Management of documentation related to the issuance of digital certificates and user registration points. - Troubleshooting client issues related to the above functions at levels 1 and 2, providing both basic and specialized technical support. - Development of software components to unify service and sales channels for users in the Digital Identity Area. - Evolution of applications related to the Registry of Representatives and maintenance of associated documentation. - Analysis and development of elements to eliminate manual intervention in service processes. - User assistance in service requests or supplies through sales channels, payment issues, and subsequent management. - Review of support procedures and communication with CAU-TIC of the Generalitat Valenciana. During the contract, ISTEC may discontinue some professional profiles, except for the system administration profile, which will be maintained throughout the contract duration.

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    Take action
    View on sourceTED

    Original closed notice on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    511308-2025

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    Sector
    Professional Services