SIP Trunk Telephony Services for Sheffield Hallam University

Sheffield Hallam University seeks to maintain and operate Gamma SIP trunk services providing reliable inbound and outbound telephony connectivity across the campus. The service integrates with the on-premise Cisco PBX system to connect departmental, staff, and service phones to the public telephone network. Critical functions supported include emergency services (lift and security phones), student recruitment via the Clearing contact centre and applicant enquiries line, general staff and departmental communications, and networked service points such as help desks. This telephony service is essential for student recruitment activities, maintaining operational continuity, and ensuring campus safety and security. The contract was awarded through the YPO Network Connectivity and Telephony framework (Lot 6). Suppliers should demonstrate expertise in SIP trunk provisioning, Cisco PBX integration, service reliability, and support for mission-critical telephony infrastructure.