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    ContractsIndependent Network and Cyber Risk Assessment of UK Emergency 999 Service
    Awarded contract

    Independent Network and Cyber Risk Assessment of UK Emergency 999 Service

    Awarded
    £199k
    Published 22 Sept 2026

    DSIT seeks an independent risk assessment of the UK emergency 999 call service to identify network and cyber vulnerabilities across the multi-organisation call handling system.

    🇬🇧United KingdomPublished 22 Sept 2026· 1 month agoviaContracts Finder
    Awarded
    £199k
    Published 22 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £199,020
      Pounds sterling
    • Tender closed
      31 Jul 2026
      3 months ago
    • Sector
      Research & Innovation
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • AC
      Actica Consulting
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 month ago.

    22 Sept 2026Today31 Jul 2026

    Brief

    The Department for Science, Innovation & Technology (DSIT) is commissioning an independent Network and Cyber Risk Assessment of the UK Public Emergency Call Service (PECS), which handles approximately 37 million 999 and 112 calls annually. This critical national infrastructure is jointly managed by Communication Providers, BT as the Centralised Handling Authority, and Emergency Authorities (Police, Fire, Ambulance, Coastguard). Following BT's major service failure in June 2023 that disrupted nearly 10,000 callers for over ten hours, Government and Ofcom reviews identified significant gaps in cross-system visibility, response procedures, and comprehensive risk information across the end-to-end call chain. This assessment will evaluate network and cyber risks across all system interfaces and organisational dependencies. The procurement is funded through the Integrated Security Fund and led by DSIT's Telecoms Security and Resilience team. Successful applicants will work with DSIT, Ofcom, emergency services, BT, Communication Providers, and devolved administrations to develop a holistic understanding of vulnerabilities in this multi-organisation, multi-technology system that combines legacy TDM/PSTN infrastructure with next-generation IP and cloud technologies. This is a high-priority Government initiative to enhance the resilience of the nation's emergency call handling capability.

    Track record

    25 awards · 21 winners
    Open field

    No single supplier dominates the field.

    In research innovation, DSIT has awarded 25 contracts to 21 suppliers.

    Who wins here
    1. Perspective Economics Limited3× · 12%
    2. TECHNOPOLIS LIMITED3× · 12%
    3. FRAZER-NASH CONSULTANCY LIMITED1× · 4%
    4. Blue Bow Research & Consultancy Ltd1× · 4%
    5. ECONOMIC RESEARCH SERVICES LIMITED1× · 4%
    6. DISCOVERY RESEARCH LIMITED1× · 4%

    +15 more suppliers

    Across research innovation, the most active winners are WSP UK LIMITED, IPSOS MARKET RESEARCH LIMITED, IFF RESEARCH LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    0d8130e5-af61-45d5-bb0f-1e3a86615274-914903

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    Buyer
    DSIT
    Sector
    Research & Innovation