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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsContact Centre Telephony and Multi-Channel Solution Services
    Awarded contract

    Contact Centre Telephony and Multi-Channel Solution Services

    Awarded
    £373.7k
    Published 11 Aug 2026

    Direct award opportunity to supply and support a contact centre telephony and multi-channel communication solution under the GCA RM6285 framework agreement.

    🇬🇧United KingdomPublished 11 Aug 2026· 3 weeks agoviaContracts Finder
    Awarded
    £373.7k
    Published 11 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £373,672
      Pounds sterling
    • Tender closed
      6 Jul 2026
      1 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • NT
      NETCALL TECHNOLOGY LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 weeks ago.

    11 Aug 2026Today6 Jul 2026

    Brief

    This is a direct award call-off contract opportunity under the GCA RM6285 Back Office Software 2 framework for the provision of a comprehensive Contact Centre Telephony and Multi-Channel Solution with associated services. The solution should support contact centre operations through integrated telephony systems and multi-channel communication capabilities (such as voice, email, chat, and other channels). Suppliers interested in this opportunity should note that it is being procured as a call-off from an existing framework agreement, which streamlines the procurement process. The contract will cover the supply, implementation, and support of the contact centre technology platform and related professional services.

    Track record

    10 awards · 10 winners
    Open field

    No single supplier dominates the field.

    In it software, DERBYSHIRE COUNTY COUNCIL has awarded 10 contracts to 10 suppliers.

    Who wins here
    1. Cantium Business Solutions1× · 10%
    2. SYSTEMSLINK 2000 LTD.1× · 10%
    3. J C Applications Development Limited1× · 10%
    4. VIVACITY LABS LIMITED1× · 10%
    5. IKEN BUSINESS LTD1× · 10%
    6. DEF Software Ltd1× · 10%

    +4 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    7f951443-dbd3-4d29-8e58-cb8f34db1a6a-910219
    DC
    Buyer
    DERBYSHIRE COUNTY COUNCIL
    Sector
    IT & Software