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    ContractsEstonia – Call Center Services – Provision of Call Center Services for the Labour Inspectorate
    Closed contract

    Estonia – Call Center Services – Provision of Call Center Services for the Labour Inspectorate

    Contract value
    €132k
    Closed 13 Aug 2025

    The Labour Inspectorate seeks to procure a comprehensive call center solution for the period from January 1, 2026, to December 31, 2029. This solution will enable the handling of incoming and outgoing calls, sending SMS notifications, and conducting mass notifications to clients via SMS. The call ce

    🇪🇪EstoniaPublished 29 Jul 2025· 1 years agoviaTED
    Contract value
    €132k
    Closed 13 Aug 2025
    Tender deadline passed on 13 Aug 2025.

    Decision brief

    4 fields
    • Contract value
      est.€132,000
      Euros
    • Tender closed
      13 Aug 2025
      1 years ago
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇪🇪Estonia

    Lifecycle

    Closed

    Tender closed on 13 Aug 2025. Awaiting award.

    29 Jul 2025Today13 Aug 2025

    Brief

    The Labour Inspectorate seeks to procure a comprehensive call center solution for the period from January 1, 2026, to December 31, 2029. This solution will enable the handling of incoming and outgoing calls, sending SMS notifications, and conducting mass notifications to clients via SMS. The call center will be organized by themes, meaning each theme will have a separate service number - information line. Calls received on the service number will be directed to the corresponding information line queue. Each queue will be served by a different group of agents, and agents may belong to different groups simultaneously. Call center agents will be located throughout Estonia. Client service will occur in shifts, so multiple agents will use the same call center workstation according to the schedule. The Labour Inspectorate's call center operates Monday to Friday from 9:00 AM to 3:00 PM. The call center serves approximately 40,000 clients annually. / Grounds for exclusion and qualification conditions: See the procurement base documents.

    Track record

    4 awards · 4 winners
    Open field

    No single supplier dominates the field.

    In professional services, STATE SUPPORT SERVICES CENTRE has awarded 4 contracts to 4 suppliers.

    Who wins here
    1. EIFFEL MEEDIA O1× · 25%
    2. PRINT MARKET O1× · 25%
    3. ADELL TAEVAS O1× · 25%
    4. ERNST YOUNG BALTIC AS1× · 25%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View on sourceTED

    Original closed notice on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    497614-2025

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    Buyer
    STATE SUPPORT SERVICES CENTRE
    Sector
    Professional Services