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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCRM System Procurement for University of Limerick
    Awarded contract

    CRM System Procurement for University of Limerick

    Awarded
    9m
    Published 16 Jul 2025

    The University of Limerick is seeking to procure and implement a Strategic Customer Relationship Management (CRM) system. This system will enhance the student experience by improving communication and streamlining processes across various departments. The goal is to provide personalized support to s

    🇮🇪IrelandPublished 16 Jul 2025· 1 years agoviaTED
    Awarded
    9m
    Published 16 Jul 2025

    Decision brief

    4 fields
    • Contract value
      9,000,000currency not stated
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇮🇪Ireland

    Suppliers

    1 supplier
    • CT
      CREATION TECHNOLOGY SOLUTIONS LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 years ago.

    16 July 2025
    Awarded — no open tender advertised

    Brief

    The University of Limerick is seeking to procure and implement a Strategic Customer Relationship Management (CRM) system. This system will enhance the student experience by improving communication and streamlining processes across various departments. The goal is to provide personalized support to students throughout their academic journey, from recruitment and admissions to graduation. The new CRM system will leverage advanced technology and data-driven strategies to ensure a consistent and seamless experience for all students.

    Track record

    4 awards · 4 winners
    Open panel

    Mostly framework call-offs rather than head-to-head competition.

    In it software, EDUCATION PROCUREMENT SERVICE EPS has awarded 4 contracts to 4 suppliers.

    Who wins here
    1. Halo Service Solutions1× · 25%
    2. SOFTWORKS LIMITED1× · 25%
    3. CREATION TECHNOLOGY SOLUTIONS LIMITED1× · 25%
    4. Conscia Ireland1× · 25%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceTED

    Award notice and full record on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    467333-2025

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    EP
    Buyer
    EDUCATION PROCUREMENT SERVICE EPS
    Sector
    IT & Software