Welfare and Debt Advice Services

This opportunity seeks to maintain and expand accessible welfare, debt, and benefit advice services for vulnerable residents. The service was established to address significant demand, with residents previously experiencing waits of up to three months. Current demand has fully booked available appointments, necessitating two advisers. The service provides critical support including form completion assistance, benefit maximization, and practical advice for residents who may lack capacity to navigate support systems independently. Continuity of provision is essential to prevent service gaps that would delay access to advice and support for vulnerable populations. Suppliers should be prepared to deliver person-centered advice services with strong continuity of care and demonstrated ability to support individuals with complex needs.