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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsIT Support Services Framework Agreement
    Awarded contract

    IT Support Services Framework Agreement

    Status
    Awarded
    Published 1 Jul 2025

    This contract opportunity involves providing IT support services for various systems, specifically Citrix, Netscaler, and Microsoft SQL. The expected services include: - Citrix support for approximately 100 person-days per year, assisting with a Citrix farm that has around 400 virtualized servers di

    🇩🇪GermanyPublished 1 Jul 2025· 1 years agoviaTED
    Status
    Awarded
    Published 1 Jul 2025

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇩🇪Germany

    Suppliers

    1 supplier
    • MS
      MSG SERVICES GMBH
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 years ago.

    1 July 2025
    Awarded — no open tender advertised

    Brief

    This contract opportunity involves providing IT support services for various systems, specifically Citrix, Netscaler, and Microsoft SQL. The expected services include: - Citrix support for approximately 100 person-days per year, assisting with a Citrix farm that has around 400 virtualized servers distributed across VMware and Hyper-V. - Netscaler support for about 100 person-days per year, to be provided for two existing physical Netscaler clusters. - MSSQL support for roughly 100 person-days per year, which includes assistance for a physical MSSQL two-node cluster and around 40 virtual MSSQL servers. - An additional basic service allocation of approximately 100 person-days per year available on demand for topics outside the specified services.

    Track record

    1 award · 1 winner
    Open panel

    Mostly framework call-offs rather than head-to-head competition.

    In it software, AACHEN UNIVERSITY HOSPITAL AR has awarded 1 contract to 1 supplier.

    Who wins here
    1. MSG SERVICES GMBH1× · 100%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceTED

    Award notice and full record on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    426547-2025
    AU
    Buyer
    AACHEN UNIVERSITY HOSPITAL AR
    Sector
    IT & Software