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    ContractsTenant Satisfaction Survey Services
    Closed contract

    Tenant Satisfaction Survey Services

    Tender closed
    30 Jun 2026
    18 weeks ago

    Conduct tenant satisfaction surveys for a council housing provider over four years using standardized measures and deliver actionable insights for service improvement.

    🇬🇧United Kingdom· EnglandPublished 16 Jun 2026· 4 months agoviaFind a Tender
    Tender closed
    30 Jun 2026
    18 weeks ago
    Tender deadline passed on 30 Jun 2026.

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Tender closed
      30 Jun 2026
      4 months ago
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Lifecycle

    Closed

    Tender closed on 30 Jun 2026. Awaiting award.

    16 Jun 2026Today30 Jun 2026

    Brief

    The Council seeks a qualified provider to conduct annual tenant satisfaction surveys using the Tenant Satisfaction Measures (TSM) framework established by the Regulator of Social Housing and Housemark. The successful provider will survey a representative sample of council tenants, analyze responses, and deliver comprehensive reports to support service improvements. This contract will run for up to four years beginning Summer 2026. Responsibilities include survey design and administration, data collection and analysis, reporting findings, and recommendations for service enhancements. The provider should have proven experience in social housing surveys, statistical analysis, and stakeholder engagement.

    Track record

    4 awards · 4 winners
    Open field

    No single supplier dominates the field.

    In professional services, Rotherham Borough Council has awarded 4 contracts to 4 suppliers.

    Who wins here
    1. SOLACE IN BUSINESS LTD1× · 25%
    2. Lumensol Ltd1× · 25%
    3. Q LEARNING LIMITED1× · 25%
    4. SIERRA 1 SECURITY STEWARDING LTD1× · 25%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, PROMAR INTERNATIONAL — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Original closed notice on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06b58d

    Track

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    RB
    Buyer
    Rotherham Borough Council
    Sector
    Professional Services