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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCloud-Based Contact Centre Solution 2026
    Awarded contract

    Cloud-Based Contact Centre Solution 2026

    Status
    Awarded
    Published 22 May 2026

    Procurement for a modern, scalable cloud-based contact centre platform with multi-channel capabilities and integrated workforce management tools.

    🇬🇧United Kingdom· EnglandPublished 22 May 2026· 3 months agoviaFind a Tender
    Status
    Awarded
    Published 22 May 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • BT
      BDR TECHNICAL SOLUTIONS LTD
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    22 May 2026
    Awarded — no open tender advertised

    Brief

    This procurement opportunity seeks qualified suppliers to provide a cloud-based contact centre solution. The solution should support multi-channel communication capabilities, including voice, email, chat, and social media integration. Key requirements include scalability to handle varying call volumes, advanced reporting and analytics, workforce management tools, and seamless integration with existing enterprise systems. The solution must ensure high availability, security compliance, and data protection standards. Interested suppliers should demonstrate experience in delivering enterprise-grade contact centre platforms with proven reliability and customer support.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In media communications, OXFORD CITY COUNCIL has awarded 1 contract to 1 supplier.

    Who wins here
    1. BDR TECHNICAL SOLUTIONS LTD1× · 100%

    Across media communications, the most active winners are BRITISH TELECOMMUNICATIONS PLC, SOFTCAT PLC, SWITCHSHOP LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-060ef9
    OC
    Buyer
    OXFORD CITY COUNCIL
    Sector
    IT & Software