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    ContractsIntegrated Information, Advice and Advocacy Service for Adult Social Care
    Open tender

    Integrated Information, Advice and Advocacy Service for Adult Social Care

    Contract value
    £3.8m
    Published 4 Aug 2026

    Deliver integrated information, advice, and advocacy services as the front-door entry point for adult social care, supporting residents with multiple needs and reducing demand for costly interventions.

    🇬🇧United Kingdom· LondonPublished 4 Aug 2026· 3 weeks agoviaFind a Tender
    Contract value
    £3.8m
    Published 4 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £3,795,139indicative
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Social Care
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Lifecycle

    Open

    Open tender — no closing date published. Opened 3 weeks ago.

    4 August 2026
    Open tender · no closing date published

    Brief

    This contract provides an integrated front-door service for adult social care, delivering information, advice, and general advocacy to residents on social care, health, wellbeing, and social welfare matters. The service supports residents with multiple needs including financial difficulties, health concerns, and social care requirements. By acting as the first point of contact for social care, it performs screening and support functions to manage demand effectively, direct people to community services, and enable self-help opportunities. This approach improves resident outcomes while reducing costly social care interventions and shortening waiting times. The service is contracted for 3 years with an optional 1-year extension and will be awarded through competitive tender.

    Track record

    4 awards · 4 winners
    Open field

    No single supplier dominates the field.

    In this category, Tower Hamlets has awarded 4 contracts to 4 suppliers.

    Who wins here
    1. Newton Europe Limited1× · 25%
    2. Creative Support Ltd1× · 25%
    3. 23 Limited (trading as Smoke Free)1× · 25%
    4. 23 Limited (trading as SmokeFree)1× · 25%

    Across this category, the most active winners are CARE LINE HOMECARE LIMITED, SPRINGFIELD HOME CARE SERVICES LIMITED, Roche Diagnostics Ltd — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06da7e
    TH
    Buyer
    Tower Hamlets
    Sector
    Social Care