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    ContractsCustomer Immersion Programme (2025 - 28)
    Awarded contract

    Customer Immersion Programme (2025 - 28)

    Awarded
    £135k
    Published 24 Nov 2025

    The Customer Immersion Programme is a project by the Customer and Digital (CPD) team at HM Revenue and Customs (HMRC) aimed at enhancing understanding of customer needs. This program is a key part of the design process at HMRC, and the senior leadership team is encouraging all departments to leverag

    🇬🇧United KingdomPublished 24 Nov 2025· 10 months agoviaContracts Finder
    Awarded
    £135k
    Published 24 Nov 2025

    Decision brief

    4 fields
    • Contract value
      est.£135,000
      Pounds sterling
    • Tender closed
      27 Nov 2025
      10 months ago
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • DR
      DISCOVERY RESEARCH LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 10 months ago.

    24 Nov 2025Today27 Nov 2025

    Brief

    The Customer Immersion Programme is a project by the Customer and Digital (CPD) team at HM Revenue and Customs (HMRC) aimed at enhancing understanding of customer needs. This program is a key part of the design process at HMRC, and the senior leadership team is encouraging all departments to leverage the insights gained from customer immersion. The goal is to expand the program at senior levels, including the Director of Digital Services (DDS) and Director General Services (DGS). Customer immersion is recognized as vital for developing skills, empathy, and understanding among staff.

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    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    395f5c5f-0225-42b1-a327-184e243bdffd

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    Buyer
    H M REVENUE CUSTOMS
    Sector
    Professional Services