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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsSupport Services for the Ministry of Culture
    Closed contract

    Support Services for the Ministry of Culture

    Contract value
    €11m
    Closed 18 Jul 2025

    This contract aims to provide comprehensive user support services for the Ministry of Culture, including a call center, on-site assistance, and helpdesk services for office hardware, software, and multimedia infrastructure. The modernization effort involves consolidating the following services under

    🇫🇷FrancePublished 3 Jun 2025· 1 years agoviaTED
    Contract value
    €11m
    Closed 18 Jul 2025
    Tender deadline passed on 18 Jul 2025.

    Decision brief

    4 fields
    • Contract value
      est.€11,000,000
      Euros
    • Tender closed
      18 Jul 2025
      1 years ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇫🇷France

    Lifecycle

    Closed

    Tender closed on 18 Jul 2025. Awaiting award.

    3 Jun 2025Today18 Jul 2025

    Brief

    This contract aims to provide comprehensive user support services for the Ministry of Culture, including a call center, on-site assistance, and helpdesk services for office hardware, software, and multimedia infrastructure. The modernization effort involves consolidating the following services under a single provider: Service A: Telephone IT Assistance (AIT) or Service Desk, which serves as a multi-channel support hub for users, addressing technical inquiries related to office applications and telephony at a level 1 support. Service B: Proximity Services, Logistics, Maintenance, and Telephony (PLMT), which ensure the operational readiness of the IT work environment for Ministry staff, including the installation of desktop computers and peripherals, incident resolution, request handling, and management of IT kiosks located in central Paris. This service also oversees the management of office equipment inventory and integrated after-sales service at the central administration site, as well as telephony and multimedia equipment interventions, providing second-level resolutions (N2). Service C: Overall management of these services is conducted through strong oversight by the provider, who prioritizes incidents, manages escalations, organizes knowledge, and acts as the operational lead for the service. The provider is also the primary contact for the Ministry's governance.

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    Take action
    View on sourceTED

    Original closed notice on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    359733-2025
    MC
    Buyer
    MINISTRY OF CULTURE
    Sector
    IT & Software