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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsIT Support Services for User Assistance Center
    Closed contract

    IT Support Services for User Assistance Center

    Contract value
    €32.2m
    Closed 9 Jun 2025

    This contract involves providing IT support services, including: User Assistance Center services for receiving, registering, and resolving requests and incidents. Technical support for applications, information systems, and IT equipment. Functional support for the use of electronic administration ap

    🇪🇸SpainPublished 18 May 2025· 1 years agoviaTED
    Contract value
    €32.2m
    Closed 9 Jun 2025
    Tender deadline passed on 9 Jun 2025.

    Decision brief

    4 fields
    • Contract value
      est.€32,249,820
      Euros
    • Tender closed
      9 Jun 2025
      1 years ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇪🇸Spain

    Lifecycle

    Closed

    Tender closed on 9 Jun 2025. Awaiting award.

    18 May 2025Today9 Jun 2025

    Brief

    This contract involves providing IT support services, including: User Assistance Center services for receiving, registering, and resolving requests and incidents. Technical support for applications, information systems, and IT equipment. Functional support for the use of electronic administration applications. Internal auditing to assess the quality of IT service delivery.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In it software, COUNCIL OF THE INSULAR GOVERNMENT OF THE INSULAR COUNCIL OF TENERIFE has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. ATECH ADVANCED SOLUTIONS, S.A.1× · 50%
    2. ATECH ADVANCED SOLUTIONS SA1× · 50%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceTED

    Original closed notice on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    319992-2025
    CI
    Buyer
    COUNCIL OF THE INSULAR GOVERNMENT OF THE INSULAR COUNCIL OF TENERIFE
    Sector
    IT & Software