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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsSoftware Implementation and Maintenance for Knowledge Platform in Mechelen
    Closed contract

    Software Implementation and Maintenance for Knowledge Platform in Mechelen

    Tender closed
    17 Jun 2025
    14 months ago

    The City of Mechelen is seeking to enhance its support for citizens by efficiently addressing inquiries. The primary goal is to resolve 80% of questions at the first point of contact, both via phone and in-person. To achieve this, we aim to establish a knowledge portal for internal staff, covering a

    🇧🇪BelgiumPublished 14 May 2025· 1 years agoviaTED
    Tender closed
    17 Jun 2025
    14 months ago
    Tender deadline passed on 17 Jun 2025.

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Tender closed
      17 Jun 2025
      1 years ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇧🇪Belgium

    Lifecycle

    Closed

    Tender closed on 17 Jun 2025. Awaiting award.

    14 May 2025Today17 Jun 2025

    Brief

    The City of Mechelen is seeking to enhance its support for citizens by efficiently addressing inquiries. The primary goal is to resolve 80% of questions at the first point of contact, both via phone and in-person. To achieve this, we aim to establish a knowledge portal for internal staff, covering all existing products (both internal and external) of the City and the Social House. Initially, this application will be utilized by the following teams: Front Office Department, Citizen Affairs – Front Office Team, Contact Center, Reception Staff at the House of Mechelen, Reception Staff at the Social House, and Mailroom. The functional requirements for the knowledge portal focus on making information accessible, managing knowledge, and providing a platform for interaction between citizens and the government.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In it software, CITY OF MECHELEN has awarded 1 contract to 1 supplier.

    Who wins here
    1. SAVACO1× · 100%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceTED

    Original closed notice on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    311673-2025
    CM
    Buyer
    CITY OF MECHELEN
    Sector
    IT & Software