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    ContractsAutomated Communication System for Council Tax and Corporate Debt Collection
    Awarded contract

    Automated Communication System for Council Tax and Corporate Debt Collection

    Awarded
    £18k
    Published 14 Sept 2026

    Automated communication platform to help councils contact residents about outstanding charges and reduce debt across Council Tax and Corporate Debt services.

    🇬🇧United Kingdom· South EastPublished 14 Sept 2026· 4 weeks agoviaFind a Tender
    Awarded
    £18k
    Published 14 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £18,000
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      South East

    Suppliers

    1 supplier
    • VO
      VOICESCAPE LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 weeks ago.

    14 September 2026
    Awarded — no open tender advertised

    Brief

    This opportunity seeks a communication tool and engagement facilitator to streamline debt collection processes. The solution should automatically contact residents through multiple communication channels to deliver reminders about outstanding charges, including upcoming payment deadlines, summonses, and aged debts. The system will support both Council Tax and Corporate Debt teams in reducing resident debt through timely, targeted nudges and engagement activities. Key capabilities should include automated outbound calling, flexible scheduling, integration with debt management systems, and reporting functionality to track engagement effectiveness and debt recovery outcomes.

    Track record

    5 awards · 5 winners
    Open field

    No single supplier dominates the field.

    In professional services, The District Council of Folkestone and Hythe has awarded 5 contracts to 5 suppliers.

    Who wins here
    1. THE HIGH STREET EXPERTS LTD1× · 20%
    2. VENN GROUP LIMITED1× · 20%
    3. Haymarket Media Group Limited1× · 20%
    4. THOMSON REUTERS PROFESSIONAL UK LIMITED1× · 20%
    5. VOICESCAPE LIMITED1× · 20%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06f961

    Your fit

    Could you win the next one?

    This went to VOICESCAPE LIMITED. Sonar reads The District Council of Folkestone and Hythe's work like this against your business — who holds it, and whether you could compete or partner next time.

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    DC
    Buyer
    The District Council of Folkestone and Hythe
    Sector
    Professional Services