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    ContractsCustomer Contact Channels Review and Optimization Project
    Awarded contract

    Customer Contact Channels Review and Optimization Project

    Awarded
    £75k
    Published 18 Jun 2026

    Consultancy services to assess and optimize customer contact channels for Westmorland and Furness Council, including cost analysis and transformation recommendations.

    🇬🇧United Kingdom· EnglandPublished 18 Jun 2026· 3 months agoviaFind a Tender
    Awarded
    £75k
    Published 18 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £75,000
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • KP
      KPMG LLP
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    18 June 2026
    Awarded — no open tender advertised

    Brief

    Westmorland and Furness Council is seeking consultancy services to conduct a comprehensive baseline assessment of all existing customer contact channels and associated costs across all council services. The project will include detailed analysis and cost evaluation of current contact methods, with recommendations for optimizing customer interactions and developing a multi-year digital and operational transformation programme. The successful consultant will identify efficiencies, cost savings, and service improvements to modernize how the council engages with residents and customers.

    Track record

    5 awards · 5 winners
    Open field

    No single supplier dominates the field.

    In professional services, WESTMORLAND AND FURNESS COUNCIL has awarded 5 contracts to 5 suppliers.

    Who wins here
    1. Commercial Services Kent Limited1× · 20%
    2. Janice Tullock Associates Limited1× · 20%
    3. MUTUAL VENTURES1× · 20%
    4. CBRE1× · 20%
    5. KPMG LLP1× · 20%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06b840
    WF
    Buyer
    WESTMORLAND AND FURNESS COUNCIL
    Sector
    Professional Services