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    ContractsResearch Participant Recruitment Services for DVLA
    Awarded contract

    Research Participant Recruitment Services for DVLA

    Awarded
    £179.9k
    Published 8 Jul 2026

    DVLA is seeking a specialist supplier to recruit participants for user research and testing to support their digital service improvements and government compliance standards.

    🇬🇧United KingdomPublished 8 Jul 2026· 3 months agoviaContracts Finder
    Awarded
    £179.9k
    Published 8 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £179,888
      Pounds sterling
    • Tender closed
      3 Jun 2026
      4 months ago
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • CF
      Criteria Fieldwork LTD
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    8 Jul 2026Today3 Jun 2026

    Brief

    DVLA's UX Research and Design Unit seeks a specialist supplier to recruit research participants for product and service testing. Research participation is essential for maintaining user-centered design practices and meeting Government Digital Services (GDS) standards. The supplier will support various research methods to ensure DVLA's digital services meet user needs and government quality requirements. This is a contracted service with a potential 12-month extension option.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In professional services, DVLA DRIVER VEHICLE LICENSING AGENCY has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. SCAN-OPTICS LIMITED1× · 33%
    2. Criteria Fieldwork LTD1× · 33%
    3. ESS Compass1× · 33%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    c598ea3d-c466-4c0a-a7c4-295bd596a62c-905234

    Your fit

    Could you win the next one?

    This went to Criteria Fieldwork LTD. Sonar reads DVLA DRIVER VEHICLE LICENSING AGENCY's work like this against your business — who holds it, and whether you could compete or partner next time.

    Check my fit

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    DD
    Buyer
    DVLA DRIVER VEHICLE LICENSING AGENCY
    Sector
    Professional Services